Senior DevOps

6 days ago

Melbourne, Victoria, Australia Brokerloop Full time $120,000 - $180,000 per year

About BrokerLoop

BrokerLoop is building the next generation of
voice-driven automation for insurance brokers
— combining real-time voice AI (Twilio, OpenAI, LangChain, FastAPI) with a Go-based backend that orchestrates multi-tenant quoting systems for Australian brokers. Our mission is to streamline insurance workflows through intelligent, compliant, and scalable automation.

Role Overview

We're looking for a
hands-on backend and deployment engineer
to help
stabilise, containerise, and deploy
BrokerLoop's Voice AI and Golang-based backend across multiple tenants (brokers). You'll own the end-to-end deployment pipeline — from CI/CD to container orchestration, multi-tenant configuration, and monitoring.

You'll work closely with the founder and lead engineers to ensure our system scales securely across 20–100+ brokers, with strong observability and cost efficiency.

Key Responsibilities

  • Design and manage
    multi-tenant deployments
    of Go and Python (FastAPI) microservices.
  • Implement and maintain
    CI/CD pipelines
    (GitHub Actions, Docker, Balena, or AWS ECS).
  • Manage
    infrastructure as code
    (Terraform or AWS CDK preferred).
  • Deploy and scale
    Voice AI systems
    integrating Twilio, Deepgram, and Groq/OpenAI.
  • Configure
    tenant-level environments
    , secrets, and logging (Grafana, Loki, Prometheus).
  • Set up and maintain
    automated versioning, monitoring, and alerts
    across services.
  • Optimise system latency, concurrency, and fault tolerance for real-time conversations.
  • Collaborate on
    infrastructure security and compliance
    for insurance data workflows.

Tech Stack

  • Languages:
    Go, Python (FastAPI), TypeScript (React / Plasmo)
  • Infrastructure:
    Docker, AWS (ECS, Lambda, S3, CloudWatch)
  • Voice AI:
    Twilio Conversation Relay, Deepgram ASR, 11Labs TTS, LangChain
  • Databases:
    Redis, PostgreSQL
  • Observability:
    Grafana, Loki, Prometheus
  • CI/CD:
    GitHub Actions
  • Versioning & Config:
    Semantic Versioning, environment-driven appsettings

Requirements

  • 4+ years' backend experience with Go and cloud deployment (AWS / GCP / Azure).
  • Strong understanding of
    containerisation, orchestration, and multi-tenant SaaS design
    .
  • Experience deploying and maintaining
    real-time AI or voice systems
    .
  • Familiarity with
    Twilio APIs
    ,
    WebSocket communication
    , and event streaming.
  • Solid grasp of
    networking, authentication, and observability best practices
    .
  • Hands-on with GitHub Actions or similar CI/CD pipelines.
  • Comfortable debugging across multiple languages (Go, Python, JS).

Nice to Have

  • Experience with
    LangChain
    ,
    OpenAI API
    , or
    LLM streaming pipelines
    .
  • Exposure to
    FinTech/InsurTech environments
    or regulated data systems.
  • Knowledge of
    Terraform
    or
    AWS CDK
    for multi-env setups.
  • Familiarity with
    multi-tenant logging and billing architectures
    .

Contract Details

  • Type:
    Contract / Freelance (3–6 months, extension possible)
  • Location:
    Remote or Melbourne preferred
  • Hours:
    Flexible, ~20–40 hrs/week
  • Rate:
    Competitive, based on experience and deliverables

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