Customer Service Administrator

4 days ago

Cardiff, New South Wales, Australia Glass Outlet BNE Pty Ltd Full time $60,000 - $80,000 per year

About Us

Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminum fencing, balustrading, screening, and shower screens. With a strong reputation for quality and service, our Cardiff depot in Newcastle provides a one-stop solution for our trade customers' building material needs.

About The Role

We are seeking a motivated individual with strong office administration, customer service, and trade sales skills to join our team at the Cardiff depot. Working side by side with team members, you will be a key point of contact for trade customers, handling sales orders, processing transactions, and managing inquiries. You will also actively engage in trade sales by building relationships with our clients. Additionally, you will assist with scheduling freight and general administrative tasks. A proactive attitude, attention to detail, and the ability to multi-task are essential for success.

Key Responsibilities

Preparing system-generated picking/packing reports for warehouse/production areas

Serving trade customers by processing sales orders, generating invoices, and managing stock inquiries

Actively engaging in trade sales by providing product advice and upselling suitable solutions

Scheduling outgoing freight via internal delivery services or third-party providers

Receiving and responding to incoming calls and emails for orders or general inquiries

Processing payments (cash, EFTPOS, and credit cards)

General office administration as required

Skills & Experience

Experience in customer service or trade sales, ideally within building materials, logistics, or similar industries

Strong time management and organisational skills

Ability to multi-task in a busy environment while maintaining attention to detail

Proficiency in Microsoft Word and Outlook

Experience with software for processing sales and dispatching goods

Familiarity with warehouse distribution or stock movement is highly regarded

Benefits

Competitive salary package

Staff discounts on our extensive range of building products

Comprehensive on-the-job training

Full-time role with regular weekday hours: Monday to Friday, 7:00 am to 3:00 pm

If you are a dynamic and enthusiastic individual looking to contribute to a fast-growing business, we want to hear from you.

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