Service NSW Officer x 2

Applications closing on 21 September 2025, 05:00 PM

Job Type

Part Time

Package

The wages for this position commence at $37.29 per hour which is a Grade 12 in our salary system.

Position Description

Based in Corowa

• Two part-time opportunities available
• Work 3 days per week on a rotating roster
• The hours of work are 9:15am to 4:45pm with 45-minute lunch break, 3 days per week. Total hours being 20.25 hours per week
• Compulsory 4 weeks (full time) training program required upon commencement
• Rolling interviews will be conducted - applications may close any time before September 21, 2025

Please note: Flexibility may be required in the role as from time to time you may be required to work additional hours to cover staff absences.

Are you a customer-focused individual looking to make a difference in your community?

Join our Corowa-based Service NSW Agency as a Service NSW Officer. Service NSW is making it easier for people and businesses across NSW to access government services. The Service NSW Officer will provide efficient and courteous Customer Services to the community. You'll be part of a supportive and family-friendly organisation that's dedicated to delivery of excellent customer service.

We have two exciting opportunities available

The hours of work are 9:15am to 4:45pm with 45-minute lunch break, 3 days per week on a rotating roster. Total hours being 20.25 hours per week.

Success in this role requires:

• Delivering outstanding customer service through clear communication and attention to detail.
• Utilising intermediate computer skills across various operating systems.
• The ability to handle complex inquiries and adapt to diverse scenarios.
• A strong understanding of confidential information handling, adhering to organizational and legal standards.
• Collaborative teamwork skills to deliver outstanding customer service.
• A commitment to continuous learning and staying up to date with policy and procedural changes.

This role presents key challenges including:

• Operating effectively in a high-pressure, high-volume environment.
• Maintaining composure and resilience when handling difficult interactions and diverse customer needs.
• Providing seamless, expert assistance in response to evolving situations.
• Consistently managing customer expectations and delivering results.

• Demonstrated extensive experience in delivering exceptional customer service within diverse environments, including effectively managing challenging interactions.
• Demonstrated ability to learn and adapt to new systems and procedures quickly.
• Demonstrated history of showing initiative in solving problems, improving methods and productivity and ability to seek guidance where required.

• Excellent interpersonal and communication skills, demonstrating empathy and patience when interacting with diverse individuals.

• Demonstrated experience in cash receipting, cash handling and banking procedures.

This position requires a commitment to a mandatory intensive 4-week Service NSW training program. This will involve working full-time hours (5 days per week) temporarily. The program is delivered at a location outside of the Federation Council region as well as on-site in Corowa, and a commitment to completing the off-site training is essential.

What we offer

• An opportunity for you to grow and develop your skills
• The opportunity to explore a diversity of career paths
• Long service leave entitlements after 5 years' service

The appointment will be in accordance with the Local Government (State) Award and Council's policies and conditions of employment. The wages for this position commence at $37.29 per hour which is a Grade 12 in our salary system.

To find out more about this opportunity you can contact Kristie Richey, Manager IT and Customer Service or our Human Resources team on P:

Provide us with a cover letter telling us how you meet the criteria we have outlined above and also attach a resume detailing your work history, qualifications and skills.

Applications need to be submitted by 5.00pm on Sunday 21 September 2025, via one of the following platforms:

In writing to

"Service NSW Officer"

Human Resources

PO Box 77

COROWA NSW 2646

Or emailed to

Council is committed to the principles of equal employment opportunity. We aim to recruit a diverse range of talented people to help us achieve our goals.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.