Customer Service Officer

1 week ago

Corowa, Australia Aboriginal Health Council of Western Australia Full time

Based in Corowa - Part time - 39 hours per fortnight - Two positions available - Be part of a team contributing to your local community The opportunity Are you passionate about providing exceptional service and making a positive impact on your community? Federation Council is looking for two dynamic and dedicated part-time Customer Service Officers to join our team in Corowa. This is a fundamental role focused on providing exceptional service to the community, promoting a professional image of Council, and supporting efficient operations. As a Customer Service Officer, you will be the first point of contact for our community. Your responsibilities will include, but are not limited to: - Providing friendly, respectful, and responsive face-to-face, phone, and online customer service. - Accurately processing customer requests, inquiries, and complaints using the Council’s Customer Request system, and resolving customer issues efficiently. - Handling frontline financial transactions, including receipting payments, performing daily financial balancing, and assisting with bank deposits. - Operating the switchboard and managing incoming and outgoing mail and courier services. - Performing general office duties such as photocopying, printing, and preparing correspondence, and managing stationery supplies. - Working collaboratively to manage various administrative functions, including booking calendars for halls, sporting grounds, and parks. - Championing the Council's Customer Service Charter to uphold our commitment to service excellence. We have two exciting opportunities available. The hours of work are 9:00am to 5:00pm with 30-minute lunch break, 6 days per fortnight on a rotating roster. Total hours being 19.5 hours per week. Essential key criteria to be addressed in applications - Previous customer service or call centre experience, preferably within the Local Government sector. - Hold a current and valid class "C" driver's licence. - Demonstrated experience in cash receipting, cash handling and banking procedures. - Advanced user of a range of software packages such as MS Excel, MS PowerPoint, MS Access, MS Word, Email systems, Internet searching and Records Management systems such as Content Manager (TRIM). - Excellent interpersonal and communication skills including an ability to show understanding and patience in communicating a diverse range of individuals. - Demonstrated ability to meet the capability requirements of this position as defined in the focus capability statement. What we offer - An opportunity for you to grow and develop your skills. - Salary packaging through Maxxia. - Be part of a team contributing to your local community. - Employee Assistance Program (EAP). - A supportive and inclusive workplace with a real focus on work/life balance. - Long service leave entitlements after 5 years' service. The appointment will be in accordance with the Local Government (State) Award and Council’s policies and conditions of employment. The salary is commencing at $34.63 per hour with progression up to $38.22 per hour dependent upon skills and experience. #J-18808-Ljbffr

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