Digital Content Specialist

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $60,000 - $90,000 per year
  • You're passionate about simple, inclusive and accessible content
  • We're a Chapter of enthusiastic, collaborative wordsmiths
  • Together we craft content and strategies to enhance the digital customer experience
This is a 12 Month fixed term contract

Do work that matters

See yourself in our team

On any given week you'll
  • Edit and create meaningful content that helps customers complete tasks across our digital platforms.
  • Evaluate research and customer feedback to inform effective content solutions and user journeys.
  • Use style guides, checklists and resources to deliver our brand's tone of voice.
  • Manage stakeholder and compliance feedback while maintaining customer friendly copy.
  • Identify opportunities to improve the user journey and reduce customer effort.
  • Manage and prioritise your projects from initial requirements to approvals.
We are interested to hear from people who have
  • Experience writing high quality, compelling and engaging content for mobile and web
  • Influential stakeholder management and exceptional communication skills.
  • Ability to uphold the highest editorial integrity with internal stakeholders as the editorial authority for our digital assets.
  • Experience working in an agile workplace with tight deadlines.
  • A solid understanding of user research and analytics.

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