Manager Broker Services

About The Role
This role serves as the subject matter expert on broker and aggregator processes and systems, acting as the voice of the broker across all bank change initiatives.

It involves managing the impact of distribution changes across retail broker brands while maintaining a strong understanding of the broker landscape and competitor activity to ensure service delivery remains competitive.

A key focus is driving operational excellence through the identification and implementation of process improvements that enhance broker market share, customer and employee experience, and overall efficiency.

The role leverages emerging technologies such as AI and automation to re-engineer processes and deliver measurable outcomes that simplify and optimise performance. It requires managing multiple initiatives of varying complexity, balancing strategic thinking with hands-on execution, and working closely with Sales Support and Broker Governance teams to ensure seamless transition into business-as-usual operations.

About You
Your experience in the third-party environment and strong grasp of mortgage lending equip you to navigate the broker landscape with confidence. You've worked across change, operations or transformation roles in financial services or similarly regulated industries and have a proven ability to deliver tangible improvements in efficiency and customer experience.

You think strategically, communicate effectively and lead change with a customer-first mindset. You're driven by results and continuous improvement, with a growing interest in automation and AI.

You're comfortable working with data and can translate insights using tools like Excel, Powerpoint, Power BI or Microsoft Dynamics to inform decisions and track performance.

About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Benefits
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How To Apply
To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.