Patient Intake and Demand Unit Manager

Employment Type: Permanent Full Time (38 hours per week)

Position Classification: Health Manager Level 2

Remuneration: $109,857 - $129,624 per annum + annual leave loading + Superannuation

Location: Sydney Dental Hospital

Requisition ID: REQ598204

Lead with purpose. Shape the future of healthcare intake and demand management.

About the Role

Sydney Dental Hospital (SDH) has been serving the local community since 1904. The Hospital is a centre of excellence and throughout its history has been a key driver in shaping oral health and dental care in Australia.

The Waitlist Bookings Manager is responsible for management of SLHD Oral Health Services waitlist bookings for Sydney Dental Hospital & Oral Health Services (SDH-OHS) and its timely and accurate data submission in accordance with the NSW Health Oral Access Policy and Waiting List Management policy.

The position will support and liaise with a number of high-level stakeholders including Hospital Senior Executive and clinicians to provide subject matter expert advice and reporting.

The position will oversee the ongoing management and coordination of department activities and initiatives and provide support and direction to administrative staff and other team members to facilitate the delivery of quality outcomes and Departmental objectives.

For more information, please view the Position Description

Ideal Candidate

• Ability to apply the Ministry of Health NSW Health Oral Access Policy and Waiting List Management policy including current knowledge of elective surgery waitlist management best practice, trends and barriers.
• Sound experience managing a team to achieve service goals and deliver excellent customer service.
• Proven experience and ability in the management of multiple projects including program design; implementation; change management; and benefits realisation to ensure high quality deliverables.

Benefits and Perks

• Accrued Day Off each month, paid Parental Leave & Annual Leave loading
• Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus
• Access to free courses, qualifications and coaching via Sydney Education
• Access to confidential EAP counselling for staff and their families
• Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015).

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD please visit 'Working with Us'

To further connect with us, check us out on LinkedIn

For enquiries, please contact Harleen Kaur via email at

Join the team enriching health in millions of ways every day, apply now

Applications Close: 28 August 2025

For Applicant Support and Information, visit 'Applicant Information'