Service Advisor

Galleria Toyota in Morley is a part of the Regent Motors Group of Companies. As a multi-award-winning Toyota Dealership, Galleria Toyota is also certified by Toyota as an 'Advanced' service dealer and as a result utilises the latest tools & equipment to deliver an exceptional guest experience.

Regent Motors Group is a longstanding, privately owned automotive business with its national headquarters based in Perth, Western Australia.

About The Role:

Reporting to the Service Manager, this dynamic role is the perfect opportunity for an experienced Service Advisor or Technician looking to 'get off the tools', or a Salesperson / Customer Service professional with a passion for Toyota, motor vehicles and customer service in a thriving and rewarding team environment.

Responsibilities:

• Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues.
• Conduct morning driveway service utilising the Tune Driveway iPad application.
• Actively monitoring the process of Guests vehicles throughout the service department and providing them updates of the progress.
• Preparing invoices and closing allocated repair orders.
• Generate quotes and advise guests of any additional work that needs to be attended to.
• Ensuring the guest's expectations are exceeded throughout the experience.
• Providing high level customer service to both internal & external dealership guests.
• Work within the dealership polices, guidelines and standards.
• Apply a strong attention to detail with a focus on providing an exceptional guest experience.
• Other general duties as required.

About You:

• Previous experience in a similar role.
• Ability to value sell and provide honest feedback to guests.
• Strong focus on both guest satisfaction & retention.
• Well presented with exceptional interpersonal and customer relations skills.
• Sound computer skills; experience with Microsoft Outlook, Word, and Excel.
• Current Driver's License is essential.
• Strong communication skills, both written and verbal.
• Sound organisational skills and time management.
• Strong data entry & administration skills.
• Dedication to providing an exceptional experience to both internal & external guests.

The successful candidate will receive:

• A highly attractive remuneration scheme, including bonuses on performance.
• Company vehicle with monthly fuel allowance.
• Future career growth opportunities available.
• Friendly team atmosphere.
• Ongoing internal and external training.
• Career growth opportunities.
• Opportunity to join a group who is well structured and appreciates its people.

If you believe you have the relevant attributes and experience to excel in this role, please click 'APPLY' and send us your application. All applications will be kept strictly confidential.

Please note, only successful applicants will be contacted for an interview.