Broker Support Specialist

Who are we?
ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels, leveraging digital capabilities and deep industry experience.

We are passionate (and a bit obsessed…) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose "Built for Brokers" is clear and simple and defines our entire strategy: delivering better experiences, more value and opportunity, anticipating more needs and communicating more solutions, for brokers and their customers.

What are we looking for?
The Broker Support Specialist supports the Distribution team by delivering high-quality service to brokers and partners across a range of touchpoints. This role is responsible for managing broker accreditations, responding to general enquiries via phone and email, maintaining accurate broker records, and supporting the upkeep of aggregator platforms. With a strong focus on service, attention to detail, and a willingness to learn, this role is ideal for someone looking to grow their career in the non-bank lending industry. It would also be suitable for a recent graduate looking to start their career.

Key Responsibilities

• Broker Support & Enquiries:
• Respond to general broker queries via phone and email, including product clarifications, document requests, and process guidance.
• Ensure all enquiries are handled professionally and within agreed service levels.
• Escalate more complex queries to senior team members as needed.
• Broker Accreditation:
• Manage the end-to-end accreditation process for new brokers, ensuring timely onboarding and compliance with internal requirements.
• Maintain accurate and up-to-date broker records in Salesforce and other systems.
• Liaise with internal stakeholders to ensure smooth processing of accreditation requests.
• Aggregator Platform Maintenance:
• Assist in maintaining accurate broker and product information across aggregator platforms.
• Coordinate updates with internal teams and external aggregator contacts as required.
• Monitor platform data for accuracy and flag inconsistencies or required changes.
• Relationship Support:
• Support the servicing of strategic broker accounts.
• Build rapport with brokers through consistent, helpful, and professional communication.
• Assist in delivering a seamless experience for brokers across all interactions.
• CRM & Data Management:
• Accurately log all broker interactions, accreditations, and updates in Salesforce.
• Ensure data integrity and support reporting needs through diligent record-keeping.
• Team Collaboration & Process Improvement:
• Work closely with the Broker Experience and Sales teams to support origination activities.
• Contribute ideas for improving service delivery, processes, and broker engagement.
• Participate in team meetings and training to build product and policy knowledge.

Why would you choose us?

• We are a fast-growing successful company.
• We think it's pretty exciting to be part of a team which is building something which will make a difference.
• We are focused, disruptive, think outside of the box and will encourage you to try new things.
• We really care about our people and want them to have the best experience of their career.
• We guarantee fun, challenge, learning and growth
• We embrace being challenged through diversity of thoughts.
• We have a highly collaborative culture and provides an inclusive, enjoyable office experience for all staff.
• We remunerate well and reward high performance.

Why would we choose you?
You have;

• Previous experience in a customer service, administration, or support role, ideally within financial services.
• Strong verbal and written communication skills with a professional and friendly approach.
• High attention to detail and strong organisational skills.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Willingness to learn about non-bank lending products and broker distribution models.
• Familiarity with CRM systems (e.g., Salesforce) is desirable.
• A team player with a proactive attitude and a genuine desire to support others.

Join Us
We are dedicated to investing in our team, offering competitive remuneration benefits, and creating a high-quality culture that values your ability to deliver and contribute.

If this resonates with you, please submit your application. Privacy and confidentiality can be assured.