Current jobs related to Service Officer - Orange - myCareer - NSW Government

  • Patient Services Officer

    4 days ago

    Orange, Australia Western NSW Local Health District Full time $63,235 per year

    Employment Type: Permanent Full TimePosition Classification: Patient Transport OfficerRemuneration: $63,235.73 pa (+ superannuation + salary packaging options)Location: Orange, NSW – Find out moreHours Per Week: 38Applications Close: 23 September 2025 – 11:59pmPatient Services OfficerOrange Health ServiceAbout the roleWe are seeking applications from...

  • Lifestyle Services Officer

    2 days ago

    Orange, Australia Bolton Clarke Full time

    OverviewBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and...

  • Lifestyle Services Officer

    22 hours ago

    Orange, Australia Bolton Clarke Full time

    OverviewBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and...

  • Trainee Finance Officer

    6 days ago

    Orange, Australia Orange Aboriginal Medical Service Full time $56,734 per year

    Trainee Finance Officer Start your career at Orange Aboriginal Medical Service in finance with hands-on experience and on-the-job training while working towards formal qualifications. Assist in processing accounts payable and receivable transactions. Scope of PositionEligible to complete a Certificate III or IV or in Bookkeeping and Accounting. Good...

  • Lifestyle Services Officer

    5 days ago

    Orange, Australia Bolton Clarke Full time $104,000 - $130,878 per year

    Full time permanent role 8:30am - 4:30pm at Gosling Creek in Orange NSWAttractive NFP salary packaging & tax benefits + Range of employee benefitsJoin one of Australia's largest aged care providersBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal...

  • Senior Service Officer Payroll

    2 weeks ago

    Orange, Australia myCareer - NSW Government Full time $99,938 - $110,271

    Clerk Grade:  5/6 Salary Range: $99,938 - $110,271 plus superannuation and leave loading Employment Type: Temporary up to 6 months Location: Parramatta, Orange, Goulburn - Hybridopportunity. In-office requirement 2-3 days a week as a minimum, which could besubject to change based on applicable DCS workplace policies. Application Closing: 2025 [9:59am]...

  • Administration Officer

    2 weeks ago

    Orange, Australia NSW Health Full time

    Administration Officer - Geriatric MedicineJoin to apply for the Administration Officer - Geriatric Medicine role at NSW HealthAdministration Officer - Geriatric Medicine1 day ago Be among the first 25 applicantsJoin to apply for the Administration Officer - Geriatric Medicine role at NSW HealthGet AI-powered advice on this job and more exclusive...

  • Administration Officer

    15 hours ago

    Orange, Australia NSW Health Full time

    Administration Officer - Geriatric MedicineJoin to apply for the Administration Officer - Geriatric Medicine role at NSW HealthAdministration Officer - Geriatric Medicine1 day ago Be among the first 25 applicantsJoin to apply for the Administration Officer - Geriatric Medicine role at NSW HealthGet AI-powered advice on this job and more exclusive...

  • Reservations And Event Coordinator

    2 days ago

    Orange, Australia Lotus Dining Service Full time

    Be the Voice Behind Memorable Dining Experiences - Join Us as a Reservations Coordinator**Location**: Summer Hill or Sydney City ( 1 day/week WFH )**Employment Type**: Casual or Full-Time**Pay**: Award rate, depends on experience.**Lotus Dining**is offering anopportunity for a charismatic, organised, and service-driven **Reservations Coordinator** to join...

  • Senior Asset Services Officer

    3 days ago

    Orange, Australia Department of Education Full time $113,574 - $121,845

    At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. We are seeking a Project Officer – Minor Capital Works to join our growing Asset Management team. This newly created role offers the flexibility of working across multiple sites and provides an...

Service Officer

2 weeks ago

Orange, Australia myCareer - NSW Government Full time $84,659 - $92,701

TALENT POOL ONLY

Clerk Grade: 3/4
Salary Range: $84,659 - $92,701 plus superannuation and leave loading
Employment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities
Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements

Application Closing: Monday, 15th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Key Responsibilities

The Service Officer, Service Desk role provides Tier 1 support and advice to users across multiple locations and applications to support the delivery of high-quality shared services in accordance with Service Partnership Agreements (SPAs) to promote a customer centric approach and meet business priorities.

In this role, you will:

Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.Promote, support, and assist clients in the self-service function.Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.Create a positive customer experience using the knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.Contribute to the continuous improvement of processes and knowledge base.Research and analyse information to make recommendations based on relevant evidence.

About You

The successful candidate must demonstrate strong capabilities in:

 Processing transactional task such as updating records, checking details or submitting requests. Experience in HR/Payroll or Finance is beneficial but not essential. Providing customer centric service support to clients in a medium to large client services environment.Dealing with demanding or difficult customers in a Service Desk setting.Maintaining current knowledge of procedures in multiple systems and learn new applications and processes as required.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. Please answer the following question directly as part of your cover letter. Application not answering the question will not be considered.

Tell us about a time when your team or organisation underwent a significant change (e.g., new systems, processes, or client onboarding). How did you adapt, and what did you do to maintain service quality during the transition?

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment.

Salary Grade 3/4, with the base salary for this role starting
at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Michael Yoon via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, 15th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process