Territory Manager

About DBG Health & IPA:

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. Independent Pharmacies of Australia is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. Through each banner of Independent Pharmacies Australia, member pharmacies have access to market-leading trading terms, exciting marketing campaigns, merchandise support, expert professional service leadership, and hassle-free technology, including ecommerce. Our Mission is to unify our network of independent pharmacies to support them in their growth in delivering tailored health solutions that strengthen their local communities. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work. 

About the Role:  

The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their allocated territory. The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The Territory Manager will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and by connecting members to the suite of programs and services available.

This role supports the delivery of our commercial goals through structured call cycles, data-informed coaching, and collaborative planning with members and internal stakeholders.

Role & Responsibilities: 

• Understand member expectations and implement strategies to maximize pharmacy performance and sales growth within the allocated territory.
• Provide coaching to pharmacy leaders and teams to enhance operations, efficiency, and customer experience.
• Demonstrate strong knowledge of the local market and generate store-specific recommendations for growth.
• Ensure adherence to IPA compliance benchmarks and implement rebate programs effectively.
• Support category management principles, optimize store merchandising, and ensure marketing initiatives are executed.
• Use business data to identify opportunities, manage expectations, and maximize profitability.
• Identify and promote value-added programs, facilitate membership upgrades, and partner with the acquisition team to attract new members.
• Implement in-store marketing programs, co-branding initiatives, and promotional activities aligned with brand standards.
• Develop strong relationships with internal and external stakeholders to drive engagement and business success.
• Mentor team members, contribute to onboarding, and foster a positive, collaborative team culture.

Skills & Experience: 

• Ability to build and maintain strong relationships with members, ensuring satisfaction and loyalty.
• Strong interpersonal skills to work effectively with internal and external stakeholders to achieve business goals.
• Experience in mentoring and providing guidance to team members to enhance skills and performance.
• Understanding of financial, market, and industry trends to develop strategies that drive business growth.
• Strong verbal and written communication skills to engage and influence various audiences.
• Ability to analyse data, identify key issues, and implement effective solutions.
• Takes ownership of tasks, follows through on commitments, and seeks opportunities to exceed expectations.
• Strong time management skills to prioritize tasks and ensure efficient execution of business initiatives.
• Focused on understanding and meeting member needs to drive long-term success.
• Committed to upholding the organization's principles in decision-making and daily actions.

Benefits & Perks:

At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It's our responsibility. 

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.
• Generous parental leave scheme – ask us about it
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.