Manager – Southside Village

About Us

Southside Village/Park is proudly part of Hampshire Property Group, a family-owned company dedicated to delivering unique lifestyle experiences across Australia and New Zealand. Hampshire Property Group owns and operates a diverse range of properties, including holiday parks, mixed-use parks, and residential villages.

Southside Village/Park, located in Symonston, ACT, offers affordable accommodation options, including self-contained cabins and powered/unpowered caravan and camping sites. Our park serves a diverse clientele, including long-term residents, workers, and tourists, providing a central base with convenient access to Canberra's attractions.

The Role

We are seeking a dedicated and experienced Manager to lead Southside Village/Park – a diverse and multi-faceted property.

Are you a resilient, passionate and dynamic leader ready to take on a rewarding challenge?

This leadership position demands a dynamic, adaptable professional capable of financial performance, team management, operational excellence and achieving continuous improvements.

The role is crucial in ensuring responsible management and fostering alignment with Hampshire Property Group's values and culture. You will be supported by a committed onsite team, an Operations Manager and remote corporate structure.

Key Responsibilities

• Team Leadership: Inspire and manage diverse employees to deliver excellent service, compliance and maintain appropriate standards.
• Financial Ownership: Manage budgets, control costs, through effective rostering and proactive resource and procurement management.
• Occupancy and Revenue Management: Efficiently manage bookings to maximize occupancy and revenue, adhering to company policies.
• Operational Management: Lead the day-to-day operations with the support of an Assistant Manager, including guest services, maintenance, and housekeeping, ensuring proactive commitment and compliance with health, safety, and environmental regulations.
• Guest/ Resident Relations: Foster a harmonious and professional environment, addressing guest and resident inquiries calmly and promptly.
• Collaboration: Work closely with Hampshire Property Group's senior management team and Property Manager to align park operations with company objectives.

Who We're Looking For

• Experience: Proven background in similar leadership roles within hospitality, tourism, or multi-faceted property management.
• Financial Acumen: Interpretation and understanding of financial data. Insights and experience in budgeting, cost control, and financial reporting.
• Business Acumen: understand business issues and trends and how to adapt and remain flexible. Understanding of revenue optimisation.
• Leadership Skills: Ability to lead and develop a team, fostering a positive and cohesive work culture.
• Operational Knowledge: Strong understanding of operations, including booking systems, compliance, and maintenance and the external environment.
• Communication Skills: Excellent interpersonal and written communication skills.
• Problem-Solving: A proactive and resourceful approach to identifying and resolving challenges.
• De-escalation/ conflict resolution: Resilience and ability to remain calm in heightened situations.

Qualifications

• Qualification in leadership or management or similar work experience in Hospitality Management, Business Administration, or a related field.
• Current drivers license, National Police Check and First Aid Certificate (or willingness to obtain).

Why Join Us?

As part of Hampshire Property Group, you'll join a company that values its people and provides opportunities for career development. This role offers the chance to lead a well-established team and manage a property in a central location with access to Canberra's attractions. Hampshire Property Group supports its managers with comprehensive onboarding, training, and a network of experienced leaders to ensure your success.

• Competitive Compensation & Perks: Base salary, and on-site accommodation with utilities included if required.
• Comprehensive Onboarding: The successful candidate will undergo a 10-day induction, learning our management processes and essential platforms to ensure success in the role.
• Professional Development: With Hampshire Property Group, you will have opportunities to advance within a growing company that values autonomy, initiative, and results-driven performance.

How to Apply

If you're ready to take on a challenging and rewarding role in park management, we'd love to hear from you. Please submit your resume and a cover letter outlining your suitability for the position.