Maintenance Control Manager

Company Description

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars

Job Description

• Play a pivotal role in ensuring the safe and reliable operation of Jetstar's fleet
• 2 x Full time, permanent opportunities based in Melbourne on a 4 on, 4 off rotational shift roster
• Take off with exclusive employee perks, including our world-class staff travel program

About Our Engineering Team

We rely on our Jetstar Engineering Team to deliver our superior safety standards, up to the second. They're the trouble-shooters, glitch-fixers and tech-experts who make sure we take to the sky safely. Solving problems. Trying new things. Getting hands-on. Fixing and double checking. It's all part of the day job as a Jetstar Engineer – whether you're on the frontline as a Maintenance Engineer or in our Engineering Corporate & Support Team ensuring that we land deadlines, keep projects on track and work as a team to help us transform our fleet for the better.

Your Opportunity

As a Maintenance Control Manager (MCM), you will act as the tactical manager on-shift within the MOC (24/7) and provide oversight and ownership of Jetstar fleet to ensure it is safe and reliable. The MCM works directly with Ops Delivery to minimise delays and disruption, to coordinate an MOC response to incidents or events and ensure prompt AOG recovery all within the bounds of the regulatory and airworthiness framework.

Reporting to the Senior Manager, Engineering Operations, you are responsible for ensuring compliance and airworthiness of the Jetstar fleet in line with CASA regulations and to ensure MOC responses benefit the airline and customers.

Additionally, the MCM is the escalation point for the MOC team 24hrs a day to ensure any challenges or risks to the operation are quickly resolved to ensure OTP and positive customer outcomes are achieved.

You'll be responsible for:

• Acting as the 24/7 primary contact for all in-service issues, maintenance requirements, and AOG situations.
• Lead AOG recovery efforts, especially for complex cases, ensuring timely resolution and effective planning.
• Prioritise and manage MOC resources to optimise operational outcomes and maintain on-time performance (OTP).
• Own and action all technical issues reported by Engineers, Operations, Flight Crew, and CAMO.
• Make critical decisions on configuration control and escalate issues when necessary.
• Provide tactical leadership within MOC, offering guidance and support to direct and indirect reports.
• Drive continuous improvement within MOC and across the business, while fostering strong internal and external relationships.
• Ensure all decisions align with Jetstar values, maintaining safety, compliance, and airworthiness.
• Monitor defect trends, ensure timely rectification, and proactively address recurring issues.
• Liaise with AAC/Operations to optimise aircraft scheduling for maintenance and customer experience.
• Represent the Head of Engineering and CAM outside business hours, escalating when decisions exceed MCM authority.

To be successful in this role, ideally you'll have:

• An Australian (CASA) Aircraft Maintenance Engineers License preferably type rated on company aircraft (A320/1 or B787) in the B1.1/B2 category
• A minimum of 7 years experience as a LAME or AME in a heavy/line maintenance environment
• Maintenance Control experience – highly regarded
• Proven leadership capability with experience managing a team in an operational environment
• Ability to communicate with clarity, empathy, and effectiveness with all levels of internal and external stakeholders
• An ability to find creative solutions to complex issues facing the business or operation
• Sound knowledge of Part 145/42 regulatory frameworks
• Understanding of how to use aviation MIS, aircraft health monitoring, and general computer software

The MCM is empowered to make independent decisions to ensure the safe, compliant, and airworthy operation of Jetstar and customer fleets, acting on behalf of the Head of Engineering or Senior Manager Maintenance Operations. This role requires strong leadership, accountability, and integrity, with a focus on critical decision-making to drive optimal operational outcomes across MOC and the broader business.

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There's a new fleet of A321LR NEO's waiting for your arrival. Beyond Jetstar, our Engineering Team get to exposure to projects related to the Qantas Group's A320/1, B787 and A321 Freighters, plus Jetstar Branded Airlines (JBA's) in Singapore and Japan.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's takeoff together

We can't wait to hear from you. Apply by: Thursday 13th November 2025