Service Deployer Administrator

2 days ago

Perth, Western Australia Trane Thermo King Pty Ltd Full time

Trane Technologies has an exciting opportunity to join our organisation as a full-time Service Deployer Administrator.  In this role, you will be overall responsible for ensuring the accuracy of the Service Office monthly forecast for maintenance, working closely with the office deployment team and Regional Service Manager.  Carrying out the administration of systems including deploying Technicians, to customers for both emergency and scheduled work. To provide cover for other team members during holiday periods and when required.

Key Responsibilities Include:

  • Ensuring DFSD (deployment) forecast is accurate at all times.
  • Responsibility for planning technician's workload (Quoted & Planned Maintenance Work) to ensure maximum utilization/absorption of labour.
  • Working in partnership with other Deployers to ensure maximum utilisation of resources.
  • Run Open Project Report to minimise outstanding works and liaise with Service Managers and Technicians to resolve outstanding works.
  • To cross check any incoming/internal correspondence to ensure internal credit and services processes are followed.
  • Liaise with credit function to ensure new orders are approved i.e., account is validated and not on stop.
  • Manage the customer service phone line and customer email requirements.
  • Create new jobs in the DFSD system as per customer phone or email requests
  • Evaluate customer requests for technical assistance and hand over to the Service Technical Support.
  • Process Purchase Orders for service activities and manage authorisation in line with Trane Australia processes and policies.
  • Receive goods and order as required into R12 Accounting system in line with Trane Australia processes and policies.

To be successful for this role ideally you will have

  • Qualifications or experience in administration
  • Be a self-motivated with focus who takes ownership of tasks
  • Effective communication skills – both written and verbal
  • Liaise with customers/suppliers and coordinate resolution of issues or queries arising in a timely and effective manner
  • High-developed customer focus
  • High level of attention to detail
  • Excellent organisation and time management skills
  • Good computer skills

About the Role

  • Opportunity to join an administration career with training and support
  • Working for a nationally recognised company
  • Great working culture
  • The role is based in Perth but will also consider candidates from Adelaide

As part of the recruitment, process candidates may be required to undertake a pre-employment medical.

About Us

Trane is a US company under Trane Technologies. We are a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.

We  offer  a  broad  range  of  energy-efficient  heating,  ventilation  and  air  conditioning  (HVAC) systems; dehumidifying and air cleaning products; service and parts support; advanced building controls and financing solutions. Our systems and services have leading positions in premium commercial, residential, institutional and industrial markets; a reputation for reliability, high quality and product innovation; and a powerful distribution network.

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