Customer Success Manager

1 week ago

Tamarama New South Wales, Australia Earlybeurt Full time

Company Description

Earlybeurt is a company that leverages AI technology to improve sales, marketing, and service processes. We deploy AI agents to nurture and qualify leads, automate repetitive marketing tasks, and manage customer service inquiries 24/7. Our approach is client-focused, building tailored AI solutions that adapt to unique processes, ensuring efficient and effective results. We work closely with teams to implement automations that are simple and effortless, achieving proven outcomes.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Sydney, NSW. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. Daily tasks will include providing exceptional customer service, analyzing customer data to identify opportunities for improvement, and developing strategies to enhance the customer experience. The role involves working closely with clients to understand their needs and ensure they are met effectively.

Qualifications

  • Skills in Customer Satisfaction and Customer Service
  • Proficiency in Customer Retention and Relationship Building
  • Strong Analytical Skills
  • Excellent communication and interpersonal skills
  • Experience in managing customer accounts and providing support
  • Bachelor's degree in Business, Marketing, or a related field is preferred
  • Ability to work independently and as part of a team

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