Client Care Manager

1 week ago

Gold Coast, Queensland, Australia Animal Emergency Australia Full time $80,000 - $90,000 per year

Join Animal Emergency Services (AES) Carrara and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.

About the Role:We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.

As Client Care Manager, you will:

  • Lead and coach a team of Client Care Representatives
  • Champion a culture of empathy, accountability, and service excellence
  • Oversee FOH operations including rostering, workflows, and service delivery
  • Drive referral relationships and community engagement
  • Collaborate with hospital leadership to deliver business growth and exceptional care

About You:

You're a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.

You'll bring:

  • Leadership experience managing a team in a customer-focused environment
  • High-level communication, conflict resolution and coaching skills
  • Proven ability to manage operations and improve service workflows
  • Marketing or community engagement experience (desirable)
  • Veterinary, medical or emergency services background (advantageous, not essential)

*Why Join AES Carrara*

  • Competitive wages $80 - 90k plus super.
  • Significant discounts on pet treatments and products.
  • Access to our Fitness Passport program.
  • A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts.
  • Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support).
  • Career development opportunities, including leadership, specialization, and management training.
  • The ability to grow within the company, with internal promotions and transfers available.
  • Flexible roster structures for improved work-life balance.
  • Practical perks like stocked snack cupboards
  • Work for an independently employee-owned business with a supportive team.

Apply Now

Step into a leadership role that makes a difference – for pets, clients, and your team. Apply or send your resume to

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