Guest Services Agent

12 hours ago

Parramatta Park, Queensland, Australia Mercure Sydney Parramatta Full time $52,000 - $57,000 per year

Are you a passionate, self-motivated professional with a love for hospitality and exceptional customer service? Novotel Sydney Parramatta is looking for a part-time Guest Services Agent to join our dynamic team

Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As s a Guest Services Agent, you will play a key role in creating memorable experiences for our guests.

Key Responsibilities:

  • Welcome and assist late-arriving guests with check-ins and check-outs.
  • Handle guest inquiries, requests, and issues promptly and professionally.
  • Monitor and maintain the security of the hotel premises throughout the night.
  • Perform routine cleaning and maintenance tasks in public areas as required.
  • Set up and prepare areas for breakfast or early morning operations.
  • Conduct end-of-day administrative tasks, including cash handling and report preparation.
  • Provide support to other departments as needed.

What We're Looking For:

  • A positive attitude and passion for delivering outstanding service.
  • Previous Front Office experience in a hospitality setting, preferably hotels.
  • Strong communication and teamwork skills.
  • Ability to work in a fast-paced environment with excellent time management.
  • Proficient in using computer systems and software, including reservation and payment systems.

What You'll Bring to the Role:

  • A warm, welcoming personality that enhances the guest experience.
  • A keen eye for detail and commitment to high service standards.
  • Flexibility to work a variety of shifts, including evenings, weekends, overnights and public holidays.

What We Offer:

  • A supportive and friendly working environment.
  • Opportunities for training and career progression.
  • Competitive salary and benefits package.
  • Staff discounts on hotel stays and dining.

Apply now to join Novotel Sydney Parramatta and take the next step in your hospitality career.

Job Types: Part-time, Permanent

Pay: $26.70 per hour

Benefits:

  • Employee discount
  • Parental leave
  • Professional development assistance
  • Referral program

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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