Patient and Family Experience Officer

13 hours ago

Concord, New South Wales, Australia Sydney Local Health District Full time $127,150 - $144,444 per year

Employment Type: Permanent Full Time (38 hours per week)

Position Classification: Health Manager Level 3

Remuneration: $127,150 - $144,444 per annum + annual leave loading + Superannuation

Location: Concord Repatriation General Hospital

Requisition ID: REQ597098

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our vision is excellence in health and healthcare for all

About the Role

Concord Repatriation General Hospital has a well-earned reputation for excellence in healthcare for over 70 years. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond.

The Patient and Family Experience Officer is responsible for the effective coordination and management of patient and family feedback in accordance with organisational/SLHD/NSW Ministry of Health Policies and Procedures. The Patient and Family Experience Officer works with patients, families and all hospital departments to bring about the most effective healthcare treatment and positive hospital experience.

For more information, please view the Position Description

Ideal Candidate

  • Appropriate qualification and/or clinical background, and/or relevant management experience.
  • Demonstrated knowledge and experience in complaints management in a health care setting, including experience and skills in writing briefs and ministerial correspondence.
  • Demonstrated knowledge and skills in conflict resolution, mediation/counselling and advocacy.

Benefits and Perks

  • Accrued Day Off each month, paid Parental Leave & Annual Leave loading
  • Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus
  • Access to free courses, qualifications and coaching via Sydney Education
  • Access to confidential EAP counselling for staff and their families
  • Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
  • The ability to use the Concord Hospital Staff Gym

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD please visit 'Working With Us'

To further connect with us, check us out on LinkedIn

For enquiries, please contact Zahid Ghous, Director Clinical Governance and Risk via email at

Join the team enriching health in millions of ways every day, apply now

Applications Close: 7 September 2025

For Applicant Support and Information, visit 'Applicant Information'

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