Kerbside Officer

Company description:

Join a diverse and supportive team in an exciting local environment and be part of a global company where the sky is the limit

With over 60 years of global experience in rich physical security heritage, deep market insights and patented technology innovations, Certis is a trusted advanced integrated security services provider for businesses around the globe. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

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Job description:

Position Purpose

Join our professional team as a Kerbside Officer, where you'll help ensure the smooth, safe, and customer-friendly operation of areas.

Kerbside Officers are responsible for managing traffic zones, assisting customers (especially those with special needs), and enforcing regulations to keep operations running smoothly and safely, whilst ensuring a positive experience for all. As a Kerbside Officer you will be:

• Manning and controlling taxi operation to ensure passengers are taken and not refused or abandon by taxi drivers.
• Reporting taxi drivers' poor behaviour and misconduct.
• Taking care of loading docks and keeping good records of deliveries to tenants.
• Ensuring Uber operation is not blocking general traffic.
• Controlling buses and coaches' operations.

Key Responsibilities

Direct traffic and provide clear instructions to vehicles and passengers

Enforce parking and transport regulations

Deliver excellent customer service to all passengers

Assist elderly or mobility-impaired customers

Communicate effectively via radio and report incidents

Monitor safety, respond to concerns, and ensure smooth operations

Qualification

Mandatory

• White Card - Construction Induction Card
  
  Blue Card - Traffic Control Accreditation
  
  Good communication and conflict resolution skills
  
  A strong customer-first attitude
  
  Ability to remain calm under pressure

Desirable

• Previous experience in traffic control or public-facing roles is a plus - but no experience necessary, we provide training

Benefits & Culture

• Employee discount program with over hundreds of retailers.
• Wellbeing and Employee Assistance Programs.
• Inclusive and diverse work environment built on respect.
• Full induction and training provided.

Our Values

We are committed to:

• Professionalism: Delivering expert, reliable service with excellence.
• Integrity: Acting with honesty, transparency, and accountability.
• Customer Focus: Putting clients first with tailored solutions.
• Teamwork: Collaborating for shared success and safety.
• Courage: Embracing challenges and innovation with confidence.
• Care: Prioritising people and communities with meaningful impact.
• Safety: Championing a culture of protection and vigilance.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

· NSW

· ACT

· QLD 41315

· WA SA48240

· NT 345

· SA ISL 178143

· TAS 3020

Certis Security Australia Pty Ltd

· NSW

· ACT

· QLD

· WA SA 72311

· SA ISL 235794

· VIC Z S

· VIC Z S

· NT 1093

TAS