IT Support Engineer

Information Technology Support Engineer

Term Contract - Full-time (2 years)

Be the tech expert who keeps our people and community connected

• Work with experienced professionals, access ongoing training, and have opportunities to contribute to technology improvement projects across Council.
• Join a friendly, flexible workplace that values teamwork, wellbeing and a healthy work-life balance.
• Gain exposure to a diverse IT environment spanning desktop, mobile and telecommunications systems.

LET'S EXPLORE THE JOB

Council has an exciting opportunity for a hands-on and customer focused IT Support Engineer to join our progressive Information Technology (IT) team and play a key role in supporting Council's mobile, desktop and telecommunications environment.

You will provide expert second-tier support, resolving complex issues escalated from the IT Help Desk, maintaining systems, and working closely with internal stakeholders and external vendors to ensure reliable and efficient IT services across Council.

Your key focus areas are:

• Prioritise and manage multiple support requests.
• Deploy, configure, and troubleshoot desktop hardware, laptops, printers, and peripherals.
• Administer and support Council's meeting room technologies and associated equipment.
• Maintain and update the IT knowledge base and ensure accuracy within the Configuration Management Database (CMDB).
• Participate in the on-call roster to provide after-hours support as required.

Read the position statement and learn more about this exciting opportunity.

LET'S HEAR ABOUT YOU

You are an adaptable and collaborative IT professional who enjoys solving problems and supporting others to use technology effectively. You bring a mix of technical knowledge, customer service, and teamwork to everything you do.

You will bring:

• Relevant tertiary qualifications, or relevant experience in IT or related fields
• High level expertise in technical support of mobile and desktop computing in a corporate environment
• Demonstrated knowledge of IT service management methodologies (ITIL)
• Demonstrated ability to work collaboratively to achieve organisational objectives
• Demonstrated ability to participate effectively in cross-disciplinary teams

LET'S REVEAL THE PERKS

• Competitive salary from $86,734 to $100,799 a year plus 12% superannuation
• Annual Enterprise Agreement pay increases apply
• Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
• Flexible working hours with a 9-day fortnight
• We are committed to being an employer of choice. We will do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority
• We value your health and wellbeing, offering discounted corporate gym memberships from just $10 per week, a vibrant social club, regular wellbeing initiatives, annual flu vaccinations, and confidential support through our Employee Assistance Program (EAP).
• Along with many other perks that come from choosing Lake Mac

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET'S START

• If this job sounds like you, we would love to hear from you Send your application by midnight, Sunday 26 October 2025
• For a confidential discussion about the role, please contact Ashley Davidge, IT Support Services Coordinator, on or via email 
• If you require assistance submitting your application, or have any questions about the recruitment process please contact Georgina Green, Talent Acquisition Advisor, on or via email 
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.