Customer Project Manager

13 hours ago

Australia Nokia Global Full time $120,000 - $180,000 per year
Description

As a Customer Project Manager at Nokia, you will lead the successful delivery of complex, high-stakes projects for our external customers, ensuring that we meet contractual obligations while optimizing for time, cost, and quality. You will be an integral part of a dynamic, cross-functional team, collaborating closely with sales, engineering, and operations to create a seamless project experience. Your role involves not only managing relationships with customer stakeholders but also navigating the intricacies of risk management and change control to drive project success. You will thrive in a fast-paced, innovative work environment that values proactive communication, problem-solving, and continuous improvement. Join us in shaping the future of telecommunications while making a tangible impact on customer satisfaction and business performance.

Responsibilities
  • Lead customer projects ensuring successful delivery within defined scope, budget, schedule, and quality.
  • Manage cross-functional project teams, assigning tasks and monitoring performance to meet contractual obligations.
  • Act as the primary point of contact for customers, building strong relationships and addressing concerns throughout the project lifecycle.
  • Develop and maintain detailed project plans, adapting to changes while ensuring alignment with Nokia's operational guidelines.
  • Conduct thorough risk management, identifying potential issues and implementing mitigation strategies to enhance project success.
  • Drive continuous improvement initiatives, focusing on quality enhancement and customer satisfaction metrics.
  • Facilitate effective communication with all stakeholders, providing timely updates and ensuring transparency in project progress.
  • Oversee project closure processes, including contractual requirements, post-evaluation, and documentation of lessons learned.
Qualifications

You have:

  • 8+ years of project management experience, preferably in the telecommunications industry, with advanced skills in managing complex, multiyear technology projects
  • Experience leading IP Network integration projects across requirements, design and deployment and traffic migration
  • Experience managing multiple integrated workstreams to deliver required solutions part of a broader program of work
  • Expertise in customer relationship management during project delivery, with a strong communication and negotiation skills with a global mindset

It would be nice if you also had:

  • Experience with change management processes and tools and familiarity with methodology and Nokia Mode of Operation (MoO)
  • Knowledge of financial forecasting and budget management in projects
  • Certification in project management (e.g., PMP, PRINCE2))

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