Chief Concierge

2 weeks ago

Sydney, New South Wales, Australia Sofitel Full time

Company Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

As Chief Concierge, you will be the face of our hotel's guest experience, anticipating needs, creating memorable stays, and setting the standard for personalised service. You will oversee the daily operations of the Concierge desk, lead and mentor a passionate team, and collaborate closely with all departments to ensure seamless guest satisfaction.

  • Lead, inspire, and develop a high-performing Concierge team dedicated to exceptional guest service.
  • Provide personalised recommendations and craft bespoke itineraries, reservations, and local experiences.
  • Maintain relationships with suppliers, partners, and local service providers.
  • Manage logistics such as transportation, special requests, luggage handling, VIP arrangements, and guest communications.
  • Ensure smooth coordination between Front Desk, Bell Desk, and other operational departments.
  • Uphold brand standards while continuously enhancing service quality and guest engagement.
  • Handle guest concerns with professionalism and a solutions-driven approach.

Qualifications

  • Previous experience as a Chief Concierge or Senior Concierge within a luxury or 5-star environment.
  • A natural leader with exceptional communication, organisational, and interpersonal skills.
  • Deep knowledge of the Sydney area (and beyond), culture, dining, attractions, and experiences.
  • Strong commitment to delivering personalised, memorable guest service.
  • Ability to remain calm under pressure and manage competing priorities with elegance.
  • Professional presentation that aligns with luxury hospitality standards.
  • Les Clefs d'Or membership highly regarded (but not essential).

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

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