Technical Business Analyst

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

This role is part of the Production Management Team for Edge (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer. The Production Management Team is part of the IT infrastructure, Operations and Wrap Technology division within CFS, working closely across the whole of CFS to bring together the capabilities needed to deliver change that matters to our customers and to our people.

Your Responsibilities

Scope Definition and Management:

• Define business goals, create business cases, and ensure proposed changes deliver business value through cost-benefit analysis and benefits realisation.
• Engage in post-implementation review, act as SME to senior stakeholders, and provide evaluative judgment in complex situations.

Requirements Definition:

• Engage with stakeholders to understand their needs and environment using tools like workshops to elicit requirements.
• Document current and future state processes to ensure requirements align with initiative objectives.

Solution Assessment:

• Identify root causes of problems, recommend solutions, and provide interim workarounds to achieve desired outcomes.
• Conduct analysis for business issues, engage in post-implementation reviews, and contribute to solution design and testing.

Requirements Management & Support:

• Assess impacts of changes to requirements throughout the initiative, support risk and issue processes, and ensure delivery of business and technology solutions.
• Act as SME to senior stakeholders, support testing activities, and provide guidance for problem analysis and diagnosis.

Continuous Improvement & Knowledge Management:

• Enhance business analysis capabilities by sharing knowledge, mentoring, and coaching other analysts.
• Develop and maintain technical support documentation, considering the implications of technology on the current environment.

Your Capability and Experience

• Experience in technology roles, Technical Business Analysis and/or production/application support in Wealth Management, Superannuation, or Financial Services.
• Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
• Collaboration with cross-functional teams to deliver technology features across platforms.
• Strong analytical, troubleshooting, and problem-solving skills.
• Passionate, curious, and continuous learning mindset for latest technologies and trends in financial platforms.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Boon Wurrung land (Melbourne).