Operations & IT Assistant

5 days ago

Newcastle, New South Wales, Australia Northern Inland Credit Union Full time $40,000 - $60,000 per year

  • Would you like to work for a company that makes work/life balance a priority?

  • Work within a professional and friendly team environment

  • Join a growing financial institution

Northern Inland Credit Union seeks an Operations & IT Assistant to join our team. As part of a financial institution established for over 50 years, the position will be based in either our Newcastle or Tamworth Office.

About the role

The Operations & IT Assistant (OIA) is an entry level position into our IT / Operations team. The successful applicant will be an integral part of NICU, providing support within the Operations team related to the core banking system. This includes working on product changes and upgrades, providing one-on-one support for our team members and delivering reports required by each of our business units. The OIA contributes to the team effort through liaison with staff and third-party suppliers, with a focus on managing issues at the local level or via remote actions by third party suppliers.

The responsibilities of the Operations & IT Assistant include the following:

  • Providing support related to the core banking system including assistance with projects, product changes and system upgrades.

  • Completing testing, training and product/service development within specified timeframes including for Operational and Information Technology projects.

  • Delivering one-on-one demonstrations and guidance for staff experiencing issues with software and hardware.

  • Actioning Service Desk tickets, ensuring they are actioned in a timely manner.

  • Creating and maintaining the Reporting Database reports which are required by staff and business units on a regular and ongoing basis.

  • Uplifting operational level policies, procedures, forms, and staff communication on the SharePoint intranet so that all staff have access to relevant standardised processes.

  • Collaborating with NICU third party suppliers and service providers to troubleshoot and resolve hardware and software issues.

Further detail is outlined in the Position Description available at the link below.

To be successful in this role you would have the following:

  • Certification in IT Support, Cert III in Information Technology, ITIL or equivalent.

  • Strong computer skills with the demonstrated ability to learn new processes quickly.

  • Drivers Licence.

Remuneration is based on experience and relevant qualifications.

About Northern Inland Credit Union

The NICU Head Office is located in Tamworth. The Operations & IT Assistant would be joining a team of over 40 experienced staff in an organisation renowned for its high standard of Member service. Our mission is to build strong and enduring relationships with our Members by helping them find smarter ways to manage their money.

How to apply

If this role sounds like you, we would like to hear from you. Please submit your application via SEEK. To be eligible to apply, you must have valid authority to work in Australia.

Applications need to include a current resume and a covering letter addressing the selection criteria outlined in the Position Description at

Applications close 5.00pm Monday 21st July 2025.

For any enquiries, please [email protected]

Only successful applicants will be contacted. Note candidate screening and interviews may be conducted prior to the closing date for this job listing.

Recruitment agencies please do not respond.

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