Executive Housekeeper

Silk Hospitality is on the lookout for a dedicated and experienced Executive Housekeeper to lead housekeeping operations at a great hotel in Townsville. This key leadership position is an exciting opportunity to drive excellence in cleanliness, presentation, and service standards. You'll play a crucial role in shaping the guest experience while working closely with our valued hotel partners.

What We're Looking For:

• Proven success in a senior housekeeping leadership role in a 4-star hotel.
• In-depth knowledge of housekeeping operations, procedures, and standards.
• Exceptional attention to detail and a passion for cleanliness and presentation.
• A team-first attitude and commitment to excellence.

Why Join Silk Hospitality?

• Lead a high-performing team in a respected Townsville hotel.
• Competitive salary.
• Work alongside iconic hotel brands and industry leaders.
• Supportive and inclusive company culture where your contribution matters.
• Be part of a supportive, inclusive, and growing national company.
• Employee benefits, including discounts on retail, healthcare, and more.

Key Responsibilities include but are not limited to;

• Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
• Lead, train, and motivate team members to deliver outstanding service.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Manage departmental budgets, supply inventory, and cost control.
• Uphold strict health, hygiene, and safety protocols.
• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
• Respond to guest requests, feedback, and complaints professionally and promptly.
• Maintain and enhance standard operating procedures.
• Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
• Support onboarding and ongoing training programs for new and existing staff.
• Ensure exceptional guest satisfaction at all times.

Apply Today

If you are passionate about hospitality, driven by excellence, and ready to lead a dynamic housekeeping team, we'd love to hear from you. Apply now or email Emma May