Customer Success Manager

3 hours ago

Melbourne, Victoria, Australia f2643329-ec8c-4242-b626-5cee4b5b9bc5 Full time $140,000 - $155,000 per year

About the Opportunity

A newly created opportunity exists for a capable and delivery-focused Customer Success Manager to lead the customer migration from a legacy platform to a modern, integrated solution. Sitting within the Business Services division, this role offers hands-on leadership and strategic oversight of a national migration program that will redefine customer experience and operational efficiency.

You'll manage a team of three Project Administrators and work closely with cross-functional teams in engineering, support, and sales to ensure delivery milestones are met with precision and consistency.

This role is ideal for someone with a consultancy background who brings practical knowledge of systems, strong workflow and risk management capabilities, and a motivating leadership style.

Benefits

  • $140,000 - $155,000 base salary + super
  • $5,000 vehicle allowance
  • 10% performance bonus
  • Strategic, high-visibility project with executive-level sponsorship
  • Collaborative team environment with strong cross-functional engagement
  • Career-defining opportunity within a well-established national organisation

Key Responsibilities

  • End-to-end ownership of a major customer platform migration program, with a focus on workflow optimisation, risk mitigation, and stakeholder engagement.
  • Lead and mentor a small team of Project Administrators, fostering clarity, cohesion, and performance.
  • Collaborate with technical, support, and commercial teams to ensure integrated execution across functions.
  • Deliver clear, actionable reporting to senior leadership, with an emphasis on visibility, risk transparency, and milestone tracking.
  • Drive process improvement initiatives and contribute to scalable delivery frameworks for future programs.
  • Ensure governance, compliance, and alignment with group-level practices.

About You

  • Approximately 3 years' experience in project delivery, ideally in consulting or a fast-paced, service-driven environment.
  • Demonstrated ability to manage technical implementation projects without requiring deep technical expertise.
  • Strong skills in workflow design, integration, stakeholder management, and risk identification.
  • Proven ability to lead and inspire small teams, build rapport quickly, and maintain momentum under pressure.
  • Confident communicator with well-developed planning and reporting capabilities.
  • Commercial acumen and comfort working across both front- and back-office operations.

For a confidential conversation, click APPLY or contact Craig Gorton for a confidential conversation -

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