Student Support Officer – Townsville

Are you an exceptional Case Manager—someone who thrives in a fast-paced environment, juggling multiple priorities with ease. You're the kind of person who keeps all the plates spinning, stays calm under pressure, and genuinely enjoys making a difference. If you're highly organised, solutions-focussed, and ready to take on a dynamic role, we'd love to hear from you

The Cape York Leaders Program (CYLP) celebrates 20 years this year and offers a unique opportunity to make a lasting impact while advancing your career. As part of our high-performing team, you'll enjoy excellent employee benefits, responsive management, and the chance to contribute to the Pama Futures Agenda, empowering the next generation of Indigenous leaders.

About Cape York Leaders Program
The Cape York Leaders Program supports the development of current and future Cape York leaders. We are committed to empowering talented Indigenous leaders by providing them with the necessary leadership skills.

A Cape York Leaders Program Scholarship offers support to assist our talented Indigenous students to access credible academic institutions and graduate with a standard of excellence.

About the Role

Based in Townsville, with support extending to students in Charters Towers and Abergowrie, the Student Support Officer plays a critical role in guiding and mentoring students throughout their secondary education journey. Remote work is required for this position, with support provided by the broader team in Cairns.

You will:

• Provide case management and tailored support to ensure students stay engaged and succeed academically and personally.
• Build strong relationships with students, families, schools, and key stakeholders to foster engagement and well-being.
• Monitor student progress and collaborate with schools to ensure wraparound support.
• Support student retention in the Cape York Leaders Program through consistent mentoring and guidance.
• Assist students in achieving ATAR/QCE scores to access tertiary education or training pathways.
• Plan and coordinate regional term-based student events to enhance participation and development.
• Occasionally attend after-hours activities, including extracurricular events, sports games, and school trips.
• Travel regularly between multiple partner schools to provide on-the-ground support to students.
• Maintain administrative systems and contribute to routine operational tasks as required.

About You

We're looking for a dedicated and passionate individual with:

• Case Management Experience – Proven ability to provide student-centric support and advocacy.
• Strong Communication Skills – Ability to connect with young Indigenous students and maintain effective working relationships with families, schools, and stakeholders.
• Organisational & Teamwork Skills – Ability to manage multiple priorities while working both independently and collaboratively.
• Cultural Understanding – Awareness of challenges faced by Indigenous youth from remote communities and a commitment to their social, academic, and cultural development.
• Technical Proficiency – Strong oral, written, and computer skills for effective communication and reporting.
• Valid Driver's License – Willingness to travel across partner schools in Rockhampton and Yeppoon.
• Blue Card & Police Clearance – Required before commencement.

What We Offer:

• Salary Packaging Benefits Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
• An Employee Assistance Program – a free and confidential counselling service available to all staff.
• Positive workplace culture with supportive management and leadership

This is an identified position. To perform this role, it is essential that the person is an Aboriginal and/or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

For more information, please download the Position Description or Contact Rhys Hollo-Russell (CYLP Program Manager) on ***

How to Apply:

Applications must be submitted online and include a Current Resume and Cover Letter outlining your suitability for the role.

Closing Date: Friday 6 June 2025

If this sounds like you, we'd love to hear from you Join our team and be part of something meaningful.