Senior Business Support Officer

13 hours ago

Rockhampton, Queensland, Australia Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development Full time

Are you professionally motivated, results focussed and enthusiastic to lead and supervise our Rockhampton customer service centre team?

You will co-ordinate our enthusiastic team and deliver high-level services and support to internal and external clients within the Rockhampton Business Centre.

Come and join our collaborative team now and make a difference.

Discover a purpose driven career with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, and unleash your potential to grow. Join NRMMRRD #DeliveringforQueensland

As part of the Rockhampton Business Centre, you'll lead and guide our Business Support Officers in the customer service team.

Your day to day will see you applying knowledge of policies and procedures to manage and train staff, perform audits, authorised receipting, as well as provide written and verbal advice to internal and external clients and build constructive partnerships with clients and colleagues.

Your ability to lead, share learnings, apply policy and communicate is key to high performance in this role. Please see the role description for further information.

What We're Looking For

  • Strong communicator and problem-solver with the ability to manage complex projects and lead diverse, geographically dispersed teams.
  • Possession of a current C class driver's licence is desirable to assist with the management of fleet vehicles, including but not limited to the delivery of vehicles for servicing, and to undertake the regular banking.
  • Travel away from the centre may be required. This may involve travel outside of normal office hours and/or overnight accommodation for extended periods.

To Apply, Please Submit
A copy of your resume (3-4 pages recommended)

A brief cover letter (1-2 pages) showcasing your skills, knowledge, attributes and experience related to:

  • Your excellent communication skills and interpersonal skills
  • Your strong analytical and problem-solving capability
  • Leadership qualities

Why work for us?
The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.

We are committed to putting our people first - empowering staff, celebrating success, and encouraging innovation. Our workplace is mobile, flexible, inclusive and respectful, and we are focused on growing united, capable leaders. For more information, visit

We Offer

  • Competitive superannuation and salary sacrificing options
  • Flexible working options supporting work-life balance
  • Generous leave provisions across the Queensland public sector
  • Professional career development and training opportunities
  • Relocation assistance and provisions
  • The chance to help #deliverforqld and be part of Queensland's long-term prosperity

To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit

Applications to remain current for 12 months

Occupational group
Administration

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