Support Officer

About this role
Location Bendigo Full Time Fixed Term Maternity leave to 14/04/2026 PTA 2 $60,524 pa (plus 11.5% superannuation)

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

We are currently seeking a highly organised and customer-focused FEM (Fire Equipment Maintenance) Support Officer to join our dedicated team.

The FEM team plays a crucial role in ensuring the ongoing maintenance and servicing of portable fire protection equipment for communities across Victoria. As the FEM Support Officer, you will be a key point of contact for our CFA Volunteer Servicing Brigades and FEM customers, providing exceptional administrative and customer service support to help maintain safety standards across the state.

Key responsibilities of the role will include the following:

• Deliver high-quality customer service and respond promptly and professionally to enquiries from CFA Brigades and FEM customers.
• Provide comprehensive administrative support, including data entry, records management, and maintenance of databases and systems such as AccPac.
• Prepare and manage documentation accurately, including letters, reports, service certificates, and customer agreements.
• Perform basic financial tasks such as EFT transactions, bank reconciliations, and payment processing in line with CFA standards.
• Carry out general office duties including mail handling, printing, copying, filing, and maintaining office supply inventory.
• Work collaboratively and effectively within the FEM team and undertake other duties as required.

About You

Our ideal candidate will be able to demonstrate the following

• Relevant administration skills and experience with sound data entry and word processing skills.
• Excellent computer literacy skills (including Microsoft Word, Excel).
• Good communication and customer service skills.
• Ability to work within a team, work proactively, with minimal supervision.
• Demonstrated organisational skills, particularly in a multi-skill office environment.
• Ability to relate to a volunteer network.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 5/06/2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********

---