Senior Business Analyst

Job Description

• Support an exciting and business critical project focussed on uplifting the customer experience on our Boeing 787 fleet
• Join a high performing team in our Commercial & Customer Technology portfolio
• 12M Fixed-Term position based at our head office in Collingwood

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

As the Senior Business Analyst, you will support delivery of projects and lead the coordination of software and system changes in the Commercial & Customer Systems Technology team.

Key responsibilities include:

• Support delivery of software changes and releases. Prepare delivery and implementation plans for projects and initiatives. Coordinate business stakeholders, technical teams, and vendors as per delivery plan.
• Support delivery of major projects. Provide business analysis support and consulting advice throughout the duration of the project. Manage application configurations as part of delivery.
• Deliver BA outcomes in accordance with agreed governance standards, delivery methodologies, work practices, systems and tools. Apply best practice BA methodologies to support delivery of implementation projects and system changes.
• Facilitate meetings with internal/external stakeholders to communicate updates and drive project outcomes. Appropriately escalate to senior management issues impacting delivery of application changes.
• Transition projects and system changes to operational teams using agreed handover process. Include quality documentation.
• Work with stakeholder groups to obtain engagement feedback to measure project / program effectiveness
• Review and validate high-level processes, systems, and reporting to ensure full coverage of requirements. Conduct gap analysis between current processes and future state processes.
• Participate in design reviews and walk-throughs to communicate system designs and validate proposed solutions.

What You Will Bring:

• Tertiary qualification in business / Information Technology
• PMP or Prince2 certification and Lean Six Sigma would be desirable but not essential
• Minimum 5 years' experience as Business/Systems Analyst (preferably in the Technology field)
• Minimum 5 years of experience in Delivery or Implementation role (preferably in the Technology field)
• Experience working on and delivering successful outcomes in large-scale IT project initiatives.
• Aviation and travel industry is preferred
• Experience with working within a dynamic and fast paced team environment
• Experience working in a collaborative team environment

Your Life At Jetstar Is Unlike Any Other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.

Applications Close: 3rd September 2025

About us

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.