Business Systems Support

About Harcourts

Founded in 1888, Harcourts is the second largest and fastest-growing real estate group in Australia and New Zealand. Our extensive franchise network includes 866 offices across 11 countries and more than 6,060 team members worldwide.

Our award-winning teams deliver a full range of real estate services both locally and internationally, supported by a strong referral and market network. Renowned for our commitment to exceptional client experiences, Harcourts prioritises building deep, lasting relationships with customers, business partners, and communities.

At our core, we're driven by a genuine desire to help everyone we work with achieve success—going beyond property to help you find where you truly belong.

About the Role

As a key member of our team, you'll play a crucial role in supporting the Harcourts network across South Australia, with a strong focus on technology engagement and local marketing support. This hands-on role is ideal for someone who thrives in fast-paced environments, is confident with systems, and has a passion for helping others succeed through training, support, and the delivery of practical solutions.

Your primary responsibility will be to support the successful rollout, adoption, and engagement of the Harcourts technology suite – including CRM (VaultRE), websites, intranet, and key business partner platforms – while also contributing to the delivery of local marketing campaigns and initiatives. This is a hands-on role that will take you beyond the desk, with regular in-office visits and training sessions (both in-person and online) playing a critical part in building confidence and capability across the network.

Key Responsibilities:

• Act as the first point of contact for triaging and resolving issues related to the Harcourts tech stack, including CRM, websites, and intranet.
• Coordinate and support the launch of new tech products and platform updates.
• Conduct in-office visits and deliver group and one-on-one training sessions across the state.
• Support the onboarding of new offices through operational induction and system setup.
• Assist with the planning and execution of local marketing campaigns and initiatives.
• Collaborate closely with the National Head of Operations, fellow Business Operations Managers (BOMs) across the country, the state support team, and your local CEO.

About you:

To excel in this role, you will possess the following qualities:

• Technologically Confident: Display a high level of comfort using technology, coupled with the ability to swiftly grasp new systems and platforms.
• Energetic Producer: Demonstrate an energetic approach to tasks, effectively prioritising your time for optimal productivity.
• Motivated Achiever: Exhibit strong motivation to meet critical deadlines and Key Performance Indicators (KPIs).
• Highly Organized: Showcase exceptional organisational skills, taking responsibility and accountability for your work.
• Relationship Builder: Feel at ease in building relationships and delivering presentations to groups of people.
• Warm and Approachable: Project warmth and approachability, fostering a positive and collaborative work environment.

You are:

• Tech-savvy & confident – Comfortable navigating systems, solving technical issues, and training others on new platforms.
• Creative & marketing-minded – Able to support marketing campaigns, understand brand guidelines, and contribute ideas that enhance engagement from our network.
• Energetic & proactive – Motivated to take ownership, manage competing priorities, and meet deadlines and KPIs.
• Organised & accountable – You work with structure and clarity, taking pride in delivering consistently high-quality support.
• A strong communicator – Able to build trust and rapport, deliver group training with confidence, and adapt your approach to suit your audience.
• Approachable & solutions-focused – You bring a can-do attitude and enjoy collaborating to find the best outcome.

You'll Bring

• Experience in the real estate industry or in a similar support, marketing, or administration role (preferred but not essential).
• Confidence using technology platforms and tools—intermediate to advanced computer skills are essential.
• Familiarity with CRM systems (VaultRE experience highly regarded) and general marketing processes.
• An understanding of brand compliance and how to effectively support marketing activity at a local level.
• A genuine desire to help others, build relationships, and grow with the role.
• The ability to work independently while collaborating across teams, and a professional, polished presentation style.

Why Work With Us?

At Harcourts, our mission is simple: to help others achieve success—whether that's our clients, our team, or our wider network. We believe that when we do this well, we create meaningful impact and lasting reward—for others and ourselves.

We're looking for like-minded people to join us on this journey. People who are driven, growth-focused, and want to feel part of a team where they truly belong.

Here's what you can expect when you join us:

• Grow personally and professionally through ongoing learning and development opportunities.
• Be part of an inclusive, energising workplace culture where people support and celebrate one another.
• Help yourself to stocked kitchens with coffee machines and snacks to fuel your day.
• Work from a conveniently located office, close to great food options and the city centre.

If this sounds like the opportunity you've been looking for – we'd love to hear from you. APPLY NOW

Please include a cover letter and a current resume with your application. 

Please note - applications will only be accepted online, please do not contact the office directly. No agency applications please.