Supply and Distribution Manager

1 week ago

Sydney, New South Wales, Australia R&C Express Pty Ltd Full time $80,000 - $90,000 per year

COMPANY: R & C Express Pty Ltd

TYPE: Permanent – Full-time

SALARY: $80,000 – $90,000

About Us

R & C Express is a parcel-delivery contractor based in NSW 2100. Each morning we receive bulk consignments from our client and complete same-day last-mile distribution across assigned routes, operating under strict service levels, KPIs, and safety standards.

Position Overview

We are seeking a Supply and Distribution Manager to plan, organise, direct, and coordinate the end-to-end flow of parcels under our custody, from depot reception to last-mile delivery. The role is responsible for route and capacity planning, depot workflow, exception handling (returns and misplacements), and the performance of a multi-site delivery team.

Key Responsibilities

  • Plan daily and weekly capacity, volumes and driver allocations to meet client KPIs and service standards.
  • Design and optimise routes, driver assignments, and parcel waves to achieve efficiency.
  • Oversee depot reception, parcel flow, scanning accuracy, and chain-of-custody for same-day deliveries.
  • Manage exceptions including returns, misplacements, and customer complaints.
  • Lead, coach, and roster delivery staff and sorters; oversee recruitment, onboarding, and inductions.
  • Monitor and report on client KPIs (ETA accuracy, scan compliance, damages, safety).
  • Administer contract obligations with the client and escalate service issues when required.
  • Plan and manage labour costs and depot productivity, driving continuous improvement.
  • Ensure compliance with Work Health & Safety (WHS), Chain of Responsibility, and fatigue management requirements.
  • Maintain Standard Operating Procedures (SOPs), toolbox talks, and corrective actions to support safe and compliant operations.

Skills & Qualifications

  • Relevant bachelor's degree or higher qualification.
  • At least three years of proven experience in supply, depot, or distribution management.
  • Experience in route planning, workforce allocation, and KPI compliance in a high-volume environment.
  • Excellent communication, stakeholder management, problem-solving, and organisational skills.
  • Strong multitasking abilities with attention to detail.
  • Ideal but not mandatory: the ability to communicate in Spanish, which is a plus in a multicultural workforce.

Benefits

  • Stable, growing operation with clear performance targets.
  • Supportive team culture and practical autonomy to improve processes.
  • Professional development opportunities.

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