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Director of Rooms
2 weeks ago
About Us
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
What's the job?
As Director of Rooms you'll lead the front office, concierge, transport, reservations and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.
Your day to day
- Ensure that all standards and policies of the resort are maintained with respect to a professional presentation and operation of Rooms Division including Front Office, Housekeeping, Reservations, Concierge and Guest Transport
- Meet objectives and KPI's in relation to controls, colleague management and service standards.
- Manage rooms inventory daily, monthly and for the year.
- Communicate with the Sales Department to advise or receive information on selected groups and guests.
- Implement departmental standards and procedures.
- Accept ultimate responsibility for the departments conduct professionalism and productivity.
- Liaise with all department heads to ensure the highest level of communication is maintained.
- Maintain a hands-on operational management role, attending to guest needs, colleague training and development and fulfil the Duty Manager role when required.
- Co-ordinate the Duty Managers, Concierge desk, reception, telephones and Reservations to ensure the hotel has adequate coverage for all shifts.
- Monitor Night Audit, the daily reports produced and end of month statistical reports for accuracy, timeliness and quality.
- Communicate regularly with Revenue Management, ensuring effective yield and inventory management
What We Need From You
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
- Strong ability to foster collaboration and lead and develop people
- Drive for results and ability to turn vision into action
- Ability to champion change and think ahead
- Strong understanding of overall business
What We Offer
- World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
How To Apply
Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
We are proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
