Portfolio Delivery Lead

• Lead the change. Shape the future
• Leave your mark on something big
• Create impact. Create legacy

The opportunity to join our team

We're building something big. Our Customer Technology stack sits at the heart of a major transformation, and we need a Portfolio Delivery Lead who can turn vision into outcomes. With a clean slate in front of you, you'll set the pace, establish the frameworks, and lead delivery across a portfolio that touches every corner of customer tech.

This is your opportunity to be the go-to person who makes complex things move - and keeps them moving. If you thrive in build phases, love creating structure from the ground up, and want to leave a lasting mark on how millions of customers experience our brand, this is it.

You'll bring momentum, clarity and discipline to the way we deliver - partnering with solution designers, product owners, marketers, engineers and data experts to ensure every initiative lands real value.

Key Responsibilities:

• Own the delivery of our Customer Technology strategy from roadmap planning through to execution, optimisation and BAU
• Lead cross-functional squads across Experience, Data & Personalisation, Campaign & Automation, Analytics & Optimisation, Platform & DevOps
• Stand up frameworks, cadences and governance that drive visibility, accountability and velocity
• Manage capacity planning, forecasting and resource allocation to make sure delivery runs smooth
• Partner with stakeholders to prioritise roadmaps and ensure tough conversations land well
• Drive engagement with vendors and partners, holding them accountable for outcomes
• Track delivery KPIs, velocity, quality, adoption, ROI, and report back with clarity and confidence

What you will bring

You know how to take complexity and make it simple. You're confident influencing stakeholders—even when the conversations are tough. And you thrive in transformation environments where structure needs to be built from the ground up.

Key Skills include:

• Proven track record leading large-scale digital/MarTech transformations and multiple agile squads
• Strong understanding of marketing technology platforms (Adobe Experience Cloud, SFMC, AWS/GCP, iPaaS)
• Fluency in agile delivery, DevOps toolchains, CI/CD pipelines, and SDLC
• Expertise in resource forecasting, capacity planning, and delivery tooling (JIRA Cloud, Confluence)
• Clear, confident communicator who can influence stakeholders and balance strategy with execution
• Drive to establish structure, governance, and rhythm from a clean slate

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia's leading financial wellbeing organisations. From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you'll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it "putting our fingerprints on the future".

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.