Assitant Manager

The Role

As Assistant Manager, you'll work closely with the Location Manager to ensure the smooth daily operation of the GoBoat site. You'll support a small team of Crew Members, help coordinate bookings, lead by example in customer service, and step into the lead role when the Manager is unavailable.

This role combines hands-on outdoor work with leadership and operational coordination. You'll play an important part in maintaining GoBoat's high standards of safety, presentation, and guest experience, while helping the team run efficiently day-to-day.

Key Responsibilities1. Operational Leadership

• Support the Location Manager in daily site operations, including staff coordination, vessel readiness, and guest flow.
• Lead by example in professionalism, customer service, and teamwork.
• Supervise crew members, assisting with training and task allocation.
• Conduct pre-departure checks and safety briefings, ensuring compliance with GoBoat standards.
• Manage vessel rotation, maintenance reporting, and safety documentation.

• Step into the Manager role when required, ensuring consistent leadership and communication.

• Guest Experience & Service

• Deliver friendly, professional, and memorable experiences for all guests.

• Resolve customer enquiries, feedback, and booking issues efficiently.
• Oversee group bookings and special events in coordination with the Manager.

• Ensure all staff provide consistent safety briefings and uphold GoBoat's hospitality standards.

• Site Presentation & Maintenance

• Maintain high presentation standards across boats, docks, and guest areas.

• Support and monitor daily cleaning, detailing, and charging of vessels.

• Report and follow up on maintenance, damage, or safety issues promptly.

• Team Development

• Assist with training and onboarding of new crew members.

• Foster a supportive, positive, and safety-focused workplace culture.

• Encourage feedback and collaboration within the team to improve efficiency and morale.

• Health, Safety & Compliance

• Promote safe work practices and adherence to all WHS procedures.

• Monitor weather and waterway conditions and assist in implementing safety measures.
• Ensure all incidents or near-misses are reported accurately and promptly.

Essential Requirements

• Leadership or supervisory experience in tourism, hospitality, or marine operations.
• Strong communication, organisation, and problem-solving skills.
• Comfortable working outdoors and on the water.
• Physically fit and confident with manual handling tasks.
• Current Boat Licence (RMDL) required.
• First Aid & CPR Certificate (or willingness to obtain).
• Available weekends, public holidays, and peak trading periods.

Desirable Qualifications

• Coxswain Grade 3 (or willingness to obtain).
• Basic maintenance or mechanical knowledge.

What We Offer

• A hands-on leadership role in a fun, outdoor environment.
• Career development opportunities within a growing national brand.
• Comprehensive training in boating operations, safety, and leadership.
• A supportive, team-oriented workplace where your input is valued.

Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 16 – 30 per week

Work Location: In person