Assitant Manager

**The Role**

As **Assistant Manager**, you’ll work closely with the Location Manager to ensure the smooth daily operation of the GoBoat site. You’ll support a small team of Crew Members, help coordinate bookings, lead by example in customer service, and step into the lead role when the Manager is unavailable.

This role combines hands-on outdoor work with leadership and operational coordination. You’ll play an important part in maintaining GoBoat’s high standards of safety, presentation, and guest experience, while helping the team run efficiently day-to-day.

**Key Responsibilities**1. Operational Leadership
- Support the Location Manager in daily site operations, including staff coordination, vessel readiness, and guest flow.
- Lead by example in professionalism, customer service, and teamwork.
- Supervise crew members, assisting with training and task allocation.
- Conduct pre-departure checks and safety briefings, ensuring compliance with GoBoat standards.
- Manage vessel rotation, maintenance reporting, and safety documentation.
- Step into the Manager role when required, ensuring consistent leadership and communication.

2. Guest Experience & Service
- Deliver friendly, professional, and memorable experiences for all guests.
- Resolve customer enquiries, feedback, and booking issues efficiently.
- Oversee group bookings and special events in coordination with the Manager.
- Ensure all staff provide consistent safety briefings and uphold GoBoat’s hospitality standards.

3. Site Presentation & Maintenance
- Maintain high presentation standards across boats, docks, and guest areas.
- Support and monitor daily cleaning, detailing, and charging of vessels.
- Report and follow up on maintenance, damage, or safety issues promptly.

4. Team Development
- Assist with training and onboarding of new crew members.
- Foster a supportive, positive, and safety-focused workplace culture.
- Encourage feedback and collaboration within the team to improve efficiency and morale.

5. Health, Safety & Compliance
- Promote safe work practices and adherence to all WHS procedures.
- Monitor weather and waterway conditions and assist in implementing safety measures.
- Ensure all incidents or near-misses are reported accurately and promptly.

**Essential Requirements**
- Leadership or supervisory experience in tourism, hospitality, or marine operations.
- Strong communication, organisation, and problem-solving skills.
- Comfortable working outdoors and on the water.
- Physically fit and confident with manual handling tasks.
- Current Boat Licence (RMDL) required.
- First Aid & CPR Certificate (or willingness to obtain).
- Available weekends, public holidays, and peak trading periods.

**Desirable Qualifications**
- Coxswain Grade 3 (or willingness to obtain).
- Basic maintenance or mechanical knowledge.

**What We Offer**
- A hands-on leadership role in a fun, outdoor environment.
- Career development opportunities within a growing national brand.
- Comprehensive training in boating operations, safety, and leadership.
- A supportive, team-oriented workplace where your input is valued.

**Job Type**: Part-time

Pay: $30.00 per hour

Expected hours: 16 - 30 per week

Work Location: In person