Customer Service Officer

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

Council's Assets, Capital and Facilities unit sits within the City Services directorate and focuses on the management of the Cumberland LGA. Cumberland City Council owns and operates four (4) Aquatic Centres and two (2) Fitness facilities across the LGA which provide recreational services to our community.

In contributing to the overarching vision, the Customer Service Officer - Aquatic Centre will deliver a quality customer experience and act as a first point of contact for all swim centre related enquiries and bookings.

The successful applicant will require:

• Current Working with Children Check (WWCC)
• Current First Aid Certificate
• Demonstrated ability to work within a team environment
• Excellent communication & customer service skills
• Strong time management and organisational ability
• Experience dealing with customer enquiries and complaints
• Experience using leisure management software
• Experience in database management and report writing

Download the position description here for more information.

About this role:

• Casual Positions
• Located at Council's Swim Centres, with occasional travel required across Council worksites, and may be required to work across any of Council's work locations

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 4 of the Cumberland Salary Structure with a salary range of $31.34 to $38.39 per hour (plus casual loading), plus 12% superannuation
• Weekend penalty rates apply in accordance with the Local Government Award
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council's COVID-19 Vaccination Procedure.

• Training and professional development opportunities available to develop skills and grow your career
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.

Contact Peter Gluchowski, Business and Systems Coordinator on or further information.

Closing date: 11:59pm, Thursday 11 September 2025

HOW TO APPLY

To submit your application for this position, please complete the questionnaire. You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.