Ground Operations Officer

Ground Operations Officer

• Broome
• Residential
  7:7 Roster
• Permanent
  Full Time

The company

PHI is a global leader in helicopter
services. In the Asia Pacific (APAC) region, PHI takes on some of the most
challenging assignments in aviation to deliver high quality helicopter support
for energy customers and search and rescue authorities.

We are one of the safest
helicopter operators anywhere in the world, as every flight we take is guided
by our core values of Safe, Efficient, Quality, Service.

About the role

Are you passionate about aviation
and thrive in a fast-paced, safety-critical environment? Then we want to hear
from you. Due to continued growth PHI has a newly created position for a Ground
Operations Officer on a 7:7 roster, residential in Broome.

You will be responsible for coordination
of aircraft movements, liaising with flight crews and external providers,
maintaining of accurate records and documentation.

Reporting to the Base Contracts
Manager and Operations Centre Supervisor you will play a pivotal role in the
success of safe and efficient execution of daily operations.

Responsibilities of the role
include:

• Coordinate
  with Perth ROC and Broome Heliport to ensure correct flight information is
  passed to the pilots.
• Coordinate
  with Perth ROC, Broome Heliport, and customer representatives regarding bumped
  passengers, AOD results, no show passengers, etc.
• Coordinate
  with the Perth ROC regarding delays and work with ROC to implement necessary
  schedule adjustments.
• Manage
  the receipt and processing of customer freight, ensuring accurate manifesting
  and coordinate with Ramp Attendants to send on relevant flight.
• Review
  and assess email requests in collaboration with the Supply Officer Supervisor
  for the transport of Dangerous Goods (DG), approving or denying shipments in
  accordance with regulations.
• Receive,
  save, and accurately record fuel receipts.
• Monitor
  and maintain an adequate inventory of customer supplies (e.g., baggage
  destination labels, passenger packing bags) and place orders as needed.
• Perform
  additional duties as assigned by the Operations Centre Supervisor or Base
  Manager or required to assist Senior Base Engineers and Senior Base Pilots.

To be considered for this role,
you will need:

• Prior
  experience in supporting aviation operations, ground operations, heliport
  operations or ramp operations in an aviation setting is highly advantageous.
• Experience
  working in a fast-paced operational/customer service environment within an
  Aviation, Emergency Service, Defence, Mining, or Oil and Gas field or similar
  is advantageous.
• Demonstrated
  experience working in rotary-wing operational environment (desirable but not
  essential).
• Aeronautical
  Radio Operators Certificate (AROC) is advantageous.
• Certificate
  in Dangerous Goods Acceptance (by Air) is advantageous
• Experience
  in AirMaestro, RAMCO, or similar is desirable but not essential.

About you:

• Ability
  to utilise VHF/UHF Radio, good understanding and use of the phonetic alphabet
  and radio protocols.
• Strong
  multitasking and decision-making skills, with the ability to prioritise tasks
  to ensure effective sequence of operational activities.
• Proactive
  and self-motivated, with the ability to anticipate needs, take initiative, and
  take ownership of tasks without requiring direction.
• Demonstrated
  ability in the utilisation of Standard Operating Procedures and ability to
  demonstrate understanding of utilising these procedures in a high tempo
  coordination environment.
• Maintaining
  proper focus and discipline while conducting flight and/or safety sensitive
  duties.
• Proven
  ability to communicate clearly, concisely, and professionally with staff,
  clients, and other stakeholders while maintaining confidentiality and
  professionalism in high-tempo situations.
• Demonstrated
  ability to utilise databases, dispatch systems and record management systems
  effectively and accurately.

Culture & Benefits

• Commitment to your ongoing development and growth,
  including on-the-job opportunities, formal programs, coaching and mentoring
• Values led culture
• Salary sacrifice options including novated leases and
  superannuation.
• A work environment where safety is always the number
  one priority

By joining our team, you will
work in a rewarding and professional environment, with a diverse team of people
sharing ideas and experiences.

We offer an employee benefits
package and access to a comprehensive wellbeing platform.

If this position sounds right for you, please register through our
PHI Career Centre and follow the steps to complete an application.

PHI Aviation is an equal
opportunity employer and encourages applications from Aboriginal and Torres
Strait Islanders. Defence force experience is desirable, and veterans are
encouraged to apply. We respectfully request no agency submissions.

Applications close on 14 December PHI
reserves the right to commence shortlisting and remove the job advertisement
prior to this date.