Customer Service Representative

2 weeks ago

Chevallum, Australia Static Electrics Pty Ltd Full time $60,000 - $80,000 per year

Are you a friendly, organised, and detail-oriented individual with excellent communication skills? Do you enjoy providing exceptional customer service and ensuring that everything runs smoothly? If so, we have an exciting opportunity for you

Job Summary:

As a Customer Service team member at Static Electrics, you will play a vital role in ensuring our customers' satisfaction while effectively coordinating and managing schedules for our team. You will collaborate closely with our internal teams to optimise scheduling efficiency and maintain the highest level of service.

Responsibilities:

  • Greet and assist customers in a friendly and professional manner via phone, email, or other communication channels.
  • Respond promptly to customer inquiries and resolve any complaints or issues with empathy and efficiency.
  • Maintain a thorough understanding of our products/services to provide accurate information to customers.
  • Coordinate and schedule appointments, meetings, and service calls for our team members.
  • Optimize schedules to ensure efficient use of time and resources.
  • Update and maintain customer records, ensuring accuracy and completeness of information.
  • Work closely with the sales and operations teams to ensure seamless communication and coordination.
  • Collaborate with colleagues to identify and implement process improvements to enhance customer service and scheduling efficiency.
  • Handle administrative tasks related to customer service and scheduling as required.

Requirements:

  • Proven experience in a customer service role or a related field.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • Detail-oriented with the ability to multitask effectively.
  • Proficient in using scheduling software and other office applications.
  • Problem-solving mindset with the ability to remain calm under pressure.
  • A positive and customer-centric attitude.
  • Flexibility to adapt to changing business needs and schedules.

Work Hours:

Monday: 8:30 AM - 5:00 PM

Tuesday to Friday: 9:00 AM - 5:00 PM

Benefits:

  • Competitive salary and performance-based incentives.
  • A positive and inclusive work environment.
  • Opportunities for career advancement and growth.
  • We buy lunch for all our staff every Friday

At Static Electrics, we believe that exceptional customer service and efficient scheduling are the keys to our success. Join us in providing top-notch service and ensuring everything runs like clockwork for our valued customers

To apply please submit a cover letter and resume addressed to Cameron Juillerat

  • Customer Service Administrator

    1 week ago

    Chevallum, Australia Stegbar Full time

    **About Us** With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to...

  • Storeperson / Mr Driver

    4 days ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time

    Work for the leaders in our industry - Enjoy a job with real variety - Work for a Company that has looked after its Employees for over 45 years. **This is a great opportunity for you to join an established, successful and respected industry leader.** **About the Role...** In this role you will contribute to high levels of customer service through the...

  • Mr/hr Driver

    2 weeks ago

    Chevallum, Australia Superior Food Services Full time

    Friendly Environment - Long-Term Job Security - Casual - Attractive Pay Rates Who are Superior Food Services? Superior Food Services is an award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and provide valued offerings to our customers. Superior Food Group has been servicing...

  • Showroom Consultant

    5 days ago

    Chevallum, Australia Stegbar Full time

    **About our Organisation** **Stegbar** has been manufacturing windows, showerscreens and wardrobes for over 75 years and has a strong reputation in the industry for high-quality products that enhance the environments in which we live. With the safety and development of our people our key priority, our work environments provide a supportive, professional,...

  • Sales Coordinator

    4 days ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time

    Be part of a national operation with a friendly and supportive work environment - Ongoing training and career progression for the ambitious individual - Competitive remuneration package **This is a great opportunity to join an established, successful and respected industry leader.** **A passion for achievement and success a must!** **About The...

  • Driver - Mr

    19 hours ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time

    Work for the leaders in our industry - Enjoy a job with a real variety - Work for a Company that has looked after its Employees for over 50 years. **This is a great opportunity for you to join an established, successful and respected industry leader.** **About Us...** The Alspec Aluminium Trade Centre at Chevallum is the market leader in South East...

  • Storeperson

    2 weeks ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time

    Who needs a Gym Membership? Get a workout carrying Aluminium! - Great benefits including a staff bonus, a day off for your birthday and a Xmas hamper! - Work for a Company that has looked after its Employees for over 50 years. **This is a great opportunity for you to join an established, successful and respected industry leader.** **About Us...** Alspec...

  • Warehouse Supervisor

    4 days ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time

    Be part of a national operation and friendly work environment - Join a dynamic team focused on its people, customer service and growth - Work for a Company that has looked after its Employees for over 45 years **This is a great opportunity for an experienced Warehouse Supervisor to join an established, successful and respected industry leader.** **About...

  • Storeperson

    1 week ago

    Chevallum, Australia Aluminium Specialties Group Pty Ltd Full time $70,000 - $120,000 per year

    Who needs a Gym Membership? Get a workout carrying AluminiumGreat benefits including a staff bonus, a day off for your birthday and a Xmas hamperWork for a Company that has looked after its Employees for over 50 years.This is a great opportunity for you to join an established, successful and respected industry leader.About Us...Alspec is the market leader in...

  • Area Sales Manager

    1 week ago

    Chevallum, Australia MConsulting Solutions Full time

    **Area Sales Manager - Sunshine Coast** - **National employer enjoying solid national growth**: - **A focus on business development with some account management**: - **Metals industry/trade or fabrication background preferred**: - **Ability to WFH and in your sales territory 80-90% of your week**: - **Generous salary package plus bonus structure &...