Community Services Manager

Wayside Chapel is on the lookout for an inspiring and experienced Community Services Manager to lead our frontline team at Kings Cross. You'll be at the heart of our mission, guiding a dedicated group of Care Coordinators and Community Services Workers to deliver inclusive, trauma-informed support that meets people where they're at.

This is more than a leadership role. It's a chance to make a real, lasting impact in the lives of our community.

About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no 'us and them', and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.

Find out more about us and what we do by visiting our website:

About the role

Working closely with peer Managers, you'll lead the daily operations of a diverse team, making sure services run smoothly and compassionately across our program spaces. Whether it's responding to a crisis, mentoring a team member, or coordinating with other service partners, you'll bring clarity and consistency to a complex and rewarding role.

The role is full-time, Monday – Friday 1:30PM – 9:30PM in Kings Cross, supporting daytime and after-hours programs.

Key duties

• Lead a diverse team to deliver responsive, person-centred support
• Allocate workloads and manage service flow across intake, care coordination and outreach
• Supervise and support staff through regular check-ins, coaching and debriefing
• Drive continuous improvement in service quality and visitor experience
• Foster a safe, inclusive and psychologically healthy workplace culture
• Collaborate with internal teams and external partners to improve outcomes for our community
• Monitor incidents, manage risk, and maintain clear, up-to-date reporting and care plans
• Ensure services operate within budget and according to Wayside's values and policies

About you

You're a confident, compassionate leader with a background in social work, mental health, homelessness or related fields. You bring structure to complexity, know how to support a team under pressure, and thrive in environments where no two days are the same.

You'll also bring:

• Tertiary qualifications in social work or a related field
• At least 5 years' experience leading frontline service delivery in a complex environment
• Experience in direct care, care coordination and trauma-informed practice
• A commitment to social justice and inclusive service delivery
• Strong interpersonal skills and the ability to build trust across teams and with visitors
• Experience supervising staff and promoting professional growth and wellbeing
• An eye for systems and continuous improvement

Why Wayside?

• Five weeks' Annual Leave
• $15,900 of your annual salary tax-free through generous NFP salary packaging
• 3x Flex Leave days per year
• Paid Cultural and Ceremonial Leave
• Access to monthly External Clinical Supervision
• Access to our Employee Assistance Program (EAP)

Please ensure you submit a cover letter with your application.

Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Prior to an offer of employment, candidates will be required to complete the pre-employment checks, including a Police check, reference checks and Working With Children Check.