IT Helpdesk Internship

1 week ago

Perth Australia Premium Graduate Placements Australia Full time $30,000 - $50,000 per year


Tasks:
  • Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
  • Identify and suggest possible improvements on procedures


Requirements

About You:
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field - N/A if still at university
  • Commitment to work 3-4 days per week for a 12 weeks period

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