Project Engineer

Purpose of Position

To plan, implement, and document, standard infrastructure, network, and cloud-based projects for clients. Working closely with the Sales & Projects team, this encompasses various responsibilities to ensure the successful delivery of IT projects are completed within set budgets, and timelines to exceed client expectations.

Main Duties and Responsibilities

• Work closely with our pre-sales and projects team to understand the scope, and intended outcomes of required project
• Coordinate with Senior Project Engineers or Project Leads to implement and execute various assigned project tasks based on scope, and project plan
• Highlight any tasks or issues which fall out of original scope, or may impact client expectations, project budget or deliverables
• Communicate effectively with Account Executives, and Project teams to ensure all updates, changes, and any issues are delivered to the client
• Provide technical expertise and support during project implementation, troubleshooting any issues that arise
• Work on several projects in parallel in a fast-paced environment
• Ensure project documentation, including project plans, technical specifications, and user manuals, are accurate and up to date
• Ensure time entries, tasks, notes and relevant information are documented via our CRM / Ticketing system
• Coordinate with third-party vendors and suppliers to troubleshoot or implement various tasks relating to each project
• Collaborate with Senior Project Engineers to escalate and resolve complex technical issues
• Conduct maintenance audits and assessments on clients infrastructure to identify gaps and recommend improvements
• Communicate, update and support the HelpDesk team when projects impact a change to a clients environment, including how we support
• Always act in a professional and secure manner with all client information and Comwire IT delivery
• Proactively learn and remain current and accredited in key platforms and systems in the business
• Assist with various internal projects designed to improve service delivery, internal systems, processes and efficiencies
• Implement and deploy under supervision, or with support, projects related to the following:

o InTune / Autopilot.

o Azure Active Directory and Conditional Access

o Networking (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments

o Servers (including upgrades, migrations, deployments, new hardware set ups

o Microsoft 365 Migrations (SharePoint, Office 365, MS Teams Migrations)

o Backup and Disaster Recovery (On-prem/Cloud, upgrades, installs and restores)

o Security (Multifactor Authentication, VPN set ups, Essential 8 Audits) (essential)

o VMware / Hyper V design and implementation experience

o VoIP technologies (3CX Migrations, Broadsoft migrations (highly desirable, not essential)

Other Duties

Where requested and capacity permits, diagnose and troubleshoot support requests via the Help Desk

related to the following:

o InTune/Autopilot, Conditional Access, including custom application packaging and device management

o Networking, Firewall, Printing, WiFi and cloud issues

o Windows Server, Active Directory

o Microsoft 365, SharePoint, Azure, MS Teams

o Backup and Disaster Recovery technologies

o Windows & Apple operating systems

o VoIP technologies

Skills & Competencies

• Technical Acumen: The ability to implement technical solutions that are to best practice and standard.
• Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
• Problem Solving: The ability to own and deliver on projects confidently and efficiently.
• Leadership: Willingness to assist, mentor and support others as required within a team environment.
• Adaptability: flexible and adaptable to different environments, project scopes, and team dynamics.
• Adapting to changes and finding innovative solutions is crucial to overcome unexpected challenges.
• Risk Management: need to identify and assess potential risks and develop strategies to mitigate them.
• Proactive approach to risk management, anticipate potential issues, and implement contingency plans to minimise disruptions to the project.
• Quality Assurance: Strong focus on delivering high-quality projects by implementing quality assurance processes and ensuring adherence to industry standards and best practices. Attention to detail and commitment to delivering error-free solutions.
• Project Management: Strong project management skills to effectively plan, execute, and monitor project activities, ensuring they are completed on time, within budget, and meet the project objectives.
• Transparency: Communicate freely and effectively and is open to feedback on performance.
• Approachability: Receptive to others' views and happy to assist other employees when needed
• Passionate: Encourages others and always bring their best self to work.
• Accountable: Owning situations and outcomes.

Technical Skills & Experience

• 3 Years previous experience working in a MSP environment in at least a L2 Support role (essential)
• Minimum 1 year proven experience in a similar technical, project-focused role implementing, and delivering, basic to intermediate projects including: (essential)

o Expertise in InTune/Autopilot, Conditional Access, device policies, Azure Active Directory and Microsoft 365

o Networking (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments

o Servers (including Deployments, On-prem to Cloud migrations or upgrades, windows, windows server

o Windows Server, Active Directory

o Microsoft 365, SharePoint, Azure, MS Teams Migrations

o Backup and Disaster Recovery upgrades or set ups

o Windows & Apple operating systems

o VoIP technologies (highly desirable, not essential)

o Cyber Security (highly desirable, not essential)

o VMware / Hyper V design and implementation experience

• IT Qualification (Computer Science, Computing or Engineering) (essential)
• A current driver's license (essential)
• Network Services (essential)

o LAN Networks (Switching, Routing, VLANs)

o WAN and SDWAN Networks (Firewall, Routing, VPN)

• Industry certifications from Microsoft, Cisco, Fortinet, VMware (essential)
• Experience in Hyper-V, Azure and/or AWS (essential)