A change is gonna come. Customer Success Architect

1 week ago

Perth, Western Australia Mongoose Gray Full time $120,000 - $180,000 per year

There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck

  • The Customer Success Architect aka 'CSA' will work for a fast-growing software business in Perth, WA.
  • The CSA will be part of a low ego, high can-do, customer-first culture.
  • The CSA will relish the chance to build a fledgling CS function from the ground up.
  • The CSA will enjoy huge autonomy, accountability and work closely with the C-suite.
  • The CSA will be the face of the product and a leading brand ambassador.
  • The CSA will build senior relationships, with sharp focus on retention, renewal and upsell.
  • The CSA will build a world-class strategic enablement programme for our customers.
  • The CSA will have the vision to lead strategic reviews, maturity assessments and executive workshops.
  • The CSA will define strategy, processes, playbooks, KPIs and other customer-facing collateral.
  • The CSA will be the driving force behind embedding Customer Success excellence
  • into our business.
  • The CSA will build the commercial discipline required to scale retention globally.
  • The CSA will ensure the CS model is scalable, repeatable and impactful.
  • The CSA will work closely with Sales, Professional Services, Product and Marketing.
  • The CSA will have prior CS experience in a leadership capacity.
  • The CSA will have a strong technical foundation ideally in consulting / mining / construction / complex industry.
  • The CSA will be highly collaborative, with strong leadership and mentorship skills. And not afraid to roll up their sleeves when necessary.
  • The CSA will have gravitas, change management acumen, project delivery and exceptional communication skills.
  • The CSA will be comfortable working across timezones, with occasional domestic and international travel.
  • The CSA will enjoy an attractive salary + bonus + equity + benefits + Super.

Still with us? Great. Then please send us a resume and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.

  • Architect

    3 days ago

    Perth, Western Australia GHD Full time $80,000 - $120,000 per year

    Job DescriptionHelp us build the future and we'll help you build a rewarding and purposeful career.Who are we looking for?We're looking for anArchitectto join ourGHD Designteam inPerth.Join a team that brings inspirational architecture, landscapes, townscapes and places. With GHD Design you will have unlimited space to grow.GHD Design is a global design...

  • Customer Success Manager

    1 week ago

    Perth, Western Australia Healthengine Full time $80,000 - $120,000 per year

    Company Description This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. Our MissionHealthengine's mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive...

  • Customer Success Manager

    7 days ago

    Perth, Western Australia Healthengine Full time $80,000 - $120,000 per year

    Company DescriptionThis is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you'll play an active role in shaping the future of healthcare in Australia.We're proud to share that Healthengine ranked 13th Best...

  • Customer Success Manager

    1 week ago

    Perth, Western Australia Healthengine Full time $80,000 - $120,000 per year

    Company Description This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you'll play an active role in shaping the future of healthcare in Australia.We're proud to share that Healthengine ranked 13th Best...

  • Senior Mulesoft Architect

    2 weeks ago

    Perth, Western Australia NRI Australia Full time $120,000 - $180,000 per year

    About UsAt NRI, we're more than just IT experts we're your reliable partner for transformative digital solutions. From personalized strategies to infrastructure management, our global presence ensures localized decision-making for businesses across sectors. With our forward-thinking vision and dedicated team, we keep you ahead of tomorrow's challenges. The...

  • ANZ Architect Lead

    3 days ago

    Perth, Western Australia Atos Full time $120,000 - $180,000 per year

    About AtosAtos is a global leader in digital transformation with 112,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a...

  • Customer Success Account Manager

    1 week ago

    Perth, Western Australia Microsoft Full time $80,000 - $120,000 per year

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.  With over 17,000 employees worldwide, the...

  • Enterprise Solutions Architect

    1 week ago

    Perth, Western Australia Seequent Full time $120,000 - $180,000 per year

    About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...

  • Enterprise Solutions Architect

    1 week ago

    Perth, Western Australia Seequent Full time $120,000 - $200,000 per year

    About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...

  • Solution Architect

    2 weeks ago

    Perth, Western Australia Talent – Specialists in tech, transformation & beyond Full time $120,000 - $180,000 per year

    6-Month ContractPerth CBDLeading Mining ClientA leading Perth-based mining client is seeking a Solution Architect to support their Autonomous Vehicles program on an initial 6-month contract.In this role, you'll translate business needs into scalable, safe, and efficient solutions that enhance existing systems. You'll create solution designs, define...