Senior Support Officer

Full Time, Ongoing, Joondalup Campus

$84,470 to $93,865 PA (HEW 5)

**Full Time, Ongoing, Joondalup Campus

Edith Cowan University**Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research. 

Embrace an opportunity to become part of something extraordinary.The Centre for Learning and Teaching delivers a comprehensive suite of services and programmes that promotes high-quality learning and teaching outcomes for students and academic staff. Based at the Joondalup Campus, the Centre for Learning and Teaching plays a key role in designing and implementing future teaching and learning strategies. About the Opportunity

Working with other skilled members of CLT's Learning Technologies and Innovation team, as a member, you'll be:

• Providing support for teaching and learning systems (eg LMS);
• Resource development and publishing;
• Related administrative systems; and
• Implementation of quality improvement processes

About you

Qualifications: Degree qualification in a relevant discipline with subsequent experience OR equivalent level of expertise gained from a combination of experience, training or professional accreditation.

Experience: Demonstrated experience in providing support for teaching and learning systems (eg LMS); resource development and publishing; related administrative systems; and implementation of quality improvement processes

Service Ethic: A focus on conducting business with both internal and external customers, for example, students, each other and the wider community, with the highest of standards and always acting in such a way that promotes positive working relationships and represents the University's defining values.

Interpersonal Skills: The ability to work cooperatively with others to accomplish joint tasks and common objectives. Involves building positive working relationships with others and avoiding "win-lose" confrontations, and a focus on preserving and strengthening the ongoing relationship.

Communication Skills: The ability to organise and present information, views and concepts in a concise, understandable and interesting format for a variety of audiences, from the organisation's internal and external communities.

Resolving Problems: Anticipating and resolving problems, being proactive to minimise issues and initiating action to deal with problems when they arise. Involves balancing the need to be thorough with the need to make a timely decision and being creative and innovative when developing effective solutions.

Results Orientation and Accountability: Demonstrating initiative and commitment towards the completion of predetermined objectives, while focusing on an outcome that contributes to job and organisation success. Includes the ability to balance and prioritise tasks without losing sight of desired outcomes and remaining proactive. Also involves taking ownership of the task and the outcome.

Quality Cycle: Understanding the organisational approach to quality and being able to put it into practice in all work situations. This includes using the "Plan, Do, Review, Improve" cycle in own work, setting up performance indicators and targets, and mapping, reviewing and improving processes and work practices.

Benefits of working at ECU

At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Daniel Gilogley, Snr. Learning Environments Advisor via or for more information.

Application ProcessPlease upload an up-to-date resume summarising your experience and achievements.

Advert Closure

Applications close Sunday 5 October 2025 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.