Senior Phone Repair Technician

4 days ago

Noosaville QLD, Australia My IT Shop Full time $60,000 - $80,000 per year

About My IT Shop

My IT Shop has supported the Noosa community from the same location for 10+ years. We're technology-forward, big on efficiency, and believe in doing it right the first time—fixing problems properly, not pushing replacements. We're more than retail: our bench team repairs phones, tablets, computers, consoles and more—almost anything that can be fixed.

Who we're hiring

We're open to great people at different stages:

  • Experienced techs: If you're already senior, you'll start as Senior from day one.
  • Earlier in your career? Juniors are encouraged to apply—we'll train you up the right way.

What you'll do (day to day)

  • Triage & diagnose incoming phones/tablets and decide the best repair path.
  • Repair & QA to a high standard (e.g., iPhone screens/batteries targeted in ~1 hour while maintaining quality).
  • Communicate with customers for updates, approvals and clear expectations.
  • Quote & order special parts accurately.
  • Document work in our POS/CRM (notes, parts used, photos where needed).
  • Collaborate with sales to set timelines and ensure a smooth handover.

What success looks like here

  • First-time-fix: ≥ 95%
  • 1-hour SLA (standard iPhone screen/battery): ≥ 95%
  • Parts accuracy: Correct part on first attempt; minimise RMAs/comebacks.(Quality comes first—the time target never trumps a proper fix.)

Must-have skills

  • Solid experience repairing small electronic devices (steady hands, fine motor skills).
  • Confident with iPhone & Samsung screen/battery swaps and common module replacements (charge ports, cameras).
  • Able to prioritise and manage a busy queue (anywhere from 5–50 devices).
  • Strong autonomy—you don't need constant supervision.
  • Clear, friendly customer communication and reliable follow-through.

Nice-to-have skills

  • Micro-soldering / board-level diagnostics.
  • Foldables, iPads, Macs, consoles.
  • Water-damage triage and no-power diagnostics.

Employment type & pay

  • Casual, Permanent Part-Time, or Full-Time positions available.
  • Pay up to $40/hour + super, based on experience and role classification.
  • We're flexible—we'll work with you around your commitments.

Career progression

Grow with us: Senior → Lead Technician, plus opportunities to broaden into computers and consoles.

How to apply

Apply at

Job Types: Full-time, Part-time, Casual

Pay: $60,000.00 – $80,000.00 per year

Expected hours: 10 – 40 per week

Benefits:

  • Employee discount

Work Location: In person

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