Care Officer

• Monday–Friday | Flexibility in hours between 7:30 AM–5:00 PM
• SCHADS Level 2–3 + Salary packaging options (up to $15,900 tax-free annually)
• Make a difference in your community every day
• Opportunities for growth, training, and development

Harold Hawthorne Community Centre is a not-for-profit organisation based in Carlisle, delivering inclusive, community-focused services to support older people and those living with a disability. We offer a broad range of programs including in-home care, retirement living, community housing, and social activities — all designed to keep people independent and connected.

As a Care Officer, you'll be an essential part of our Home Support team, supporting the coordination of aged care and community services, ensuring client referrals and support plans are managed efficiently and compassionately.

This role is perfect for someone who thrives on organisation, multi-tasking, communication, and making systems run smoothly. Your work will directly impact the well-being of our clients by making sure services are timely, accurate, and person-centred.

Key Responsibilities:

• Act as the first point of contact for the Home Support team across phone, email, and in-person channels by triaging, actioning or forwarding enquiries.
• Process incoming referrals, assist with client onboarding, and support reassessments/referral allocation.
• Maintain client referrals across My Aged Care, hospitals, and agencies, ensuring a timely response, accurate tracking, and professional communication.
• Maintain accurate records and data in TurnPoint Care and My Aged Care portal.
• Liaise and support internal teams (scheduling, finance, coordinators) to ensure quality service delivery.
• Support service delivery and maintain data integrity through regular quality checks and system reporting, ensuring accurate client records, coding, compliance for audits, invoicing, and payroll.
• Keep an up-to-date relevant knowledge of aged care referral processes.

Essential:

• Certificate or Diploma (or working toward) in Aged Care, Individual Support, Community Services, Business, or a related field.
• At least 2 years of administration or coordination experience in aged care, community, or disability services.
• Familiarity with CHSP, COS, and the Wellness & Reablement framework.
• Strong computer skills and confidence using MS Office and database systems.
• Excellent communication and customer service skills.
• Strong attention to detail, time management, and organisational skills.

Desirable:

• Experience using TurnPoint Care and the My Aged Care Provider Portal.
• First Aid Certificate, WA Driver's Licence, and access to own vehicle.

Enquiries:

To obtain a copy of the Position Description, or for any questions regarding the role, please email Tegan Cox (Human Resources Manager) at

To Apply:

Please submit your resume and a brief cover letter, including two recent work-related referees.

Harold Hawthorne Community Centre is an Equal Opportunity Employer. We celebrate and support diversity and inclusion in our workplace and encourage applications from people of all backgrounds and life experiences. Applicants must have Australian citizenship, permanent residency, or valid working rights in Australia.

Applicants must have full working rights in Australia. Sponsorship is not available for this position.