ServiceNow Software Engineer

1 day ago

Canberra, ACT, Australia SKILL KONNECT Full time $104,000 - $160,000 per year

Location: Canberra

Employment Type: Contract

Clearance: Minimum Baseline required — applicants with NV1 or NV2 are strongly encouraged to apply.


About the Role

We're seeking an experienced ServiceNow Developer to support a major multi-year transformation within a Federal Government Department. You will design, build, and enhance ServiceNow solutions that underpin essential digital services and modernise enterprise capabilities.

Working in a multidisciplinary delivery team, you'll translate complex requirements into scalable, secure, and user-friendly ServiceNow functionality. This role offers hands-on technical development, stakeholder engagement, platform optimisation, and the opportunity to shape future ServiceNow strategy within the department.


What You Will Do
  • Design, develop, configure, and maintain ServiceNow applications, workflows, forms, and scripts.
  • Build and support integrations, custom applications, and automated processes.
  • Collaborate with analysts, designers, and technical teams to turn requirements into working solutions.
  • Enhance existing modules and ensure performance, stability, and long-term maintainability.
  • Troubleshoot platform issues, conduct root cause analysis, and deliver effective fixes.
  • Perform upgrades, proactive monitoring, maintenance, and platform optimisation.
  • Apply ITIL-aligned practices and contribute to continuous improvement initiatives.
  • Produce high-quality technical documentation and contribute to knowledge sharing.
  • Help uplift team capability through mentoring and platform guidance.
  • Stay current with ServiceNow releases and incorporate new features into the environment.

Skills & Experience We're Looking For
  • Demonstrated experience designing, developing, and maintaining ServiceNow applications, modules, and integrations.
  • Strong proficiency with ServiceNow workflows, scripting (server/client), UI policies, business rules, and customisation.
  • Experience working with ServiceNow ITSM, ITOM, and HR modules.
  • Ability to gather and interpret requirements and provide expert technical advice to stakeholders.
  • Understanding of ITIL processes and service management best practices.
  • Experience monitoring platform health and resolving issues proactively.
  • Familiarity with Office 365, SharePoint, and Azure DevOps (pipelines, repos, integrations).
  • Strong communication and documentation skills, able to translate between business and technical audiences.
  • Experience working in agile delivery teams and contributing to continuous improvement.
  • ServiceNow certifications (CSA, CIS-ITSM, CAD) highly regarded.
  • Experience participating in ServiceNow implementation or large-scale enhancements.
  • Ability to quickly learn new tools and technologies in an enterprise environment.

How to Apply

Apply directly via SEEK with your CV.

Shortlisted candidates will be contacted and asked to provide a one-page pitch (max 5000 characters) addressing all criteria.

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