Officer, Simple Plumbing Applications

4 days ago

Melbourne, Victoria, Australia Greater Western Water Full time $90,000 - $120,000 per year
  • 12 month Fixed Term Full Time
  • $87, % super
  • Sunbury or Footscray Location

About Greater Western Water

We're water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

  • We embrace flexibility and connection with a balance of on-site and WFH
  • Free onsite parking (subject to availability)
  • Gender neutral, 16-week parental leave available from commencement
  • Monthly work life balance day off to treat yourself (if full-time)
  • Free income protection and salary continuance insurance
  • Access to corporate health insurance deals with major providers
  • Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

The Simple Plumbing Applications Officer is responsible for delivering an exceptional customer experience by responding to customer inquiries and supporting various other duties within the business as needed. This role involves assessing plumbing applications and asset information requests, as well as managing customer interactions in accordance with business and regulatory guidelines. The goal is to create seamless experiences that demonstrate trust, valued expertise, and responsiveness.

Responsibilities

  • Effectively respond to customer requests regarding plumbing applications while maintaining customer satisfaction, updating records, supporting team targets, and adhering to Greater Western Water's service standards and policies.
  • Facilitate the development and improvement of procedures and processes to enhance quality assurance and customer experience.
  • Build and maintain relationships with key stakeholders outside your team to stay informed and deliver accurate information to customers, improving overall customer satisfaction.
  • Engage in training, quality assessments, and knowledge management to enhance customer experience and stay informed about relevant trends and issues. Support the business through knowledge transfer and coaching others as needed.

Skills & Experience

  • Excellent communication and conflict resolution skills with a focus on customer service.
  • Strong interpersonal abilities and effective negotiation skills for problem-solving.
  • Capable of working independently in a structured environment, adhering to policies and procedures.
  • Proficient in Microsoft Word, Excel, and Outlook, with a commitment to timely and accurate work outputs.
  • Demonstrated adaptability in multi-tasking and motivating both self and team members.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're excited about this role, we encourage you to apply.

Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

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