Retail Specialist

Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom-designed prints & sustainable fabrications
.

We are currently seeking an energetic, highly motivated, and experienced
Retail Specialist
to join our team in the
Mosman
store. You will be joining a creative and passionate team that strives to always create a welcoming and inspiring experience in-store. As a company, we are a supportive team, committed to providing you with exceptional training and encouraging professional development. Experience in a high-end boutique is preferred, but not essential.

About us:

Australian brand Lee Mathews delicately weaves colour, texture and prints into sophisticated and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love of art, silhouettes from her passion for architecture and colour palettes from her vast library of books and travel.

About the role:

You will be responsible for assisting in the successful operations of our Mosman store, achievement of sales through exceptional customer service and the building and nurturing of a loyal customer base. Generous staff discounts and uniform benefits are offered along with a wonderful team of like-minded peers.

This role will include, but is not limited to:

• Cultivating local relationships with customers, VIPs and other retailers.
• Assisting customers in-store.
• Providing a warm and inspiring atmosphere.
• Communicating styling advice based on in-depth knowledge of product and brand aesthetic.
• Managing phone, email, and other communication enquiries.
• Striving to achieve sales targets and company KPIs.
• Supporting daily operational procedures and administrative tasks.
• Maintaining stock management.
• Ensuring store aesthetics are always at their best.

Requirements for the role:

• Exceptional in high-end retail customer service.
• Experience in growing and nurturing a customer database.
• Exceptional presentation.
• Excellent verbal & written communication skills.
• Understanding of the Lee Mathews brand & aesthetic.
• Highly motivated, detail-oriented, and well-organised.

For further enquiries or to submit an application, please contact