Change and Training Manager

Job description

Agency Department of Corporate and Digital Development Work unit Core Clinical Systems Renewal Program - Digital Project

Services

Job title Change and Training Manager Designation Senior Administrative Officer 1

Job type Full time Duration Fixed for 12 months

Salary $128,551 - $143,611 Location Darwin

Position number RTF Closing 23/09/2025

Contact officer Nancy Libien on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by

making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.

For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Lead the delivery, implementation, and management of the Core Clinical Systems Renewal Program Organisational Change and Training strategy/plans and

resources to support the program in implementing the required organisational wide systems change and training activities.

Context statement

Digital Project Services (DPS) delivers very complex, high value, and high-risk ICT programs and multi-year digital transformation initiatives for core frontline

services through an inter-agency collaborative approach. Working closely with the client Agencies, the team comprises of public sector employees and

contractors working together to deliver multiple streams of activity as programs are implemented. The work environment is dynamic, fast paced and results

driven with high expectations of superior service delivery.

Key duties and responsibilities

1. Provide strategic change management, engagement, communications, and training advice to Directors and managers to support the development and

implementation of program strategies, plans, and actions.

2. Lead and manage the delivery of change and training initiatives, including the design, implementation and evaluation of change management and

training frameworks, strategies, and governance documentation in line with program priorities.

1. As applicable, lead and manage training, change, communications support officers to deliver effective change and training strategies, plans, and

resources that meet stakeholder needs and align with program objectives.

4. Provide quality advice and support to internal and external stakeholders on business systems and processes, including the design, delivery, and

assessment of training for users, managers, support teams, and super users.

5. Monitor, evaluate, and report on the effectiveness and impact of change and training initiatives, and adjust approaches as necessary in consultation

with Directors and program leadership.

6. Identify, develop, and implement improvement opportunities, training resources, and engagement approaches that ensure the program delivers

sustainable change and supports diverse stakeholder needs.

7. Research and apply innovative methodologies and curriculum approaches to ensure training is cost effective, high quality, and accessible across a

diverse workforce.

Selection criteria

Essential

1. Minimum of 5 years organisational change management, communication and training delivery experience on large, complex IT system implementation

programs and or projects across geographically dispersed service locations.

2. Demonstrated expertise in change and training management, with practical experience implementing change programs and designing, delivering, and

evaluating training initiatives.

3. Proven ability to translate project, change, and training strategies into operational goals and measurable outcomes that create alignment and shared

purpose across teams and stakeholders.

4. Strong stakeholder engagement, communication, and negotiation skills, with the ability to influence, collaborate, manage resistance, and clearly deliver

information and training to diverse audiences.

1. High-level analytical and problem-solving skills, with the capacity to assess complex issues, evaluate risks and benefits, provide evidence-based

recommendations, and manage resources effectively in dynamic environments.

6. Proven leadership capability, including mentoring and developing teams, fostering collaboration, building capability, and driving innovation in a climate

of substantial change.

7. Demonstrated professionalism and integrity, consistently upholding DCDD values of being professional, accountable, honest, respectful, and

innovative.

Desirable

1. Knowledge and experience in delivering Organisation Change, Engagement, Project Management or Systems training in large scale business / ICT

transformation programs and projects.

2. Tertiary qualifications in Change Management (Prosci), Training, Healthcare or equivalent.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant

from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full requirements of the position

in aligning their work experience and capabilities to this role. Please refer to the Capability Leadership Framework and visit our website